In this video about managed chat and text on car dealer websites, CartChat24 VP of Sales, Jeff Sterns, goes into detail about some of the differences, especially the impact of website bounce, because to initiate a text / SMS

PRESS RELEASE Palm Harbor, Fla. Oct. 30, 2015 – CarChat24 recently announced it earned TRUSTe certification status to ensure its compliance with data rules. “As a digital partner for auto dealers, CarChat24 is committed to the highest levels of data

At CarChat24, our leadership understands the challenges of picking a vendor, because we all sat in management positions in the dealership, making decisions about dealer websites, chat providers, lead sources, and even light bulbs. We know that choosing a

Based strictly on the data we see from hundreds of dealer websites every day, we are certain that the “annoying” chat prompts on dealer websites work to improve customer service and increase leads. The challenge is in helping dealers

We've seen a rise in website chat for car dealers where fancy gadgets are popping up to "disrupt". Without exception, they are more bark than bite.

Should dealers handle their own chat or should they use a chat service? There are compelling reasons for both options.

A fast food hamburger patty and a prime New York Strip are both beef, but that doesn't mean that they're the same thing. This principle holds true for dealership chat providers.

As much as we'd like to say every car dealership in North America should have chat on their website, we realize that it's not the right fit for everyone…

One thing is certain: there are still plenty of dealers out there missing out on the low-hanging fruit when it comes to website enhancements.

This isn’t a new topic of discussion by any means but it’s a question that keeps popping up, so we’ll answer it a little differently this time. Chat should be available 24 hours a day, 7 days a week.