Live Chat Support Services & Software for Automotive Dealers
It's time to greet the anonymous 95% of visitors on your website
1.2 Billion Visitors greeted
13 Million Chats
7 Million Leads generated
1000 Active Dealership Partners
We do not use bots
We offer 24/7 Inhouse Fully Managed Live Operator Chat Support!
Dealer Managed or Back Up
We also offer Dealership managed, Back Up or After Hours service options!
Out of the box chat integration with major Automotive Website Providers
Everything we do is guided by Behavioral Data Science!
Size and look of icons
Timing of proactive greeting
And a whole lot more!
Let the Car be the Star
With over 80% of Live Chats related to inventory we send lease specials, OEM incentives, specs, pictures and videos in the chat window to help move the shopper down the road to the sale.
BDC Style Scripts refined over 13 million chats
We know what to say....
How to say it....
When to say it....
for Optimal Engagement
Dynamic Real Time Lead Routing
We survey every visitor at the
end of each chat to report and
ensure customer satisfaction!
Integrated Text (SMS) Platform
65% of website visitors are on a mobile
85% that use SMS option convert to leads
Live Video Chat
Build rapport, value and perform a live video walk around presentation at the touch of a button with our advanced CarChat24 mobile apps.
Google Analytics Integration
Easily track your CarChat24 leads in Google Analytics to determine source of those leads by campaign, origin, keyword, referring sites and more. This will help you dial in your digital marketing strategy and make decisions guided by data.
Reports and Analytics
Powerful, graphic reports providing detailed analyses of your web site(s) to help you understand what is working and what can be improved. All reports can be exported to XLS.
What our clients say!
"Best online chat available. Increased our web leads on average from 75-100 per month. Captures customers we were missing. Also helps us capture service and parts customers. Easy lead return system. Very happy with service. Would not use anyone else. Other companies are starting to copy and mimic CarChat24. They are not the same."More...
Works on ANY dealer website
TrustArc Certified Enterprise Privacy and Data Governance Practices
PCi DSS Compliant Payment System and Infrastructure
Awards & Recognition
|PCG Engagement Certified|
|Top rated chat provider for 3 consecutive years by
|Automotive Website Awards Best Website Merchandising Tools|