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Scientific Chat Testing
May 5, 2014 - 4:26 am

There is a misconception in the car business when it comes to the best ways to handle chat. On one hand, you have the scientifically proven and constantly tested scripts that drive customer chats down a path to becoming

Why 24 Hour Live Chat Is Essential
May 5, 2014 - 3:27 am

Depending on who you ask, there are those in the automotive industry who would say that a persistent chat presence is not important. Others would say that it’s imperative. The position of a vendor is often determined by whether

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