If you're like most dealers, you've seen a decrease in the number of leads that your website is generating. The perplexing thing is that sales are, in general, increasing. Does this mean that lead generation is dying?

Is a bad looking suit better than no suit? Is a bad paint job better than no paint job? Is bad chat better than no chat? The answer to all these questions is a resounding NO!

It’s easy for any company to point to their products and say, “it’s a gamechanger.” We’re no different, but we do have one thing on our side that most do not have: the data to back it up. When

Just about every dealership in North America has seen a decrease in lead form submissions while seeing an increase in sales over the last year. There are many theories behind this trend: people don’t trust forms, they’re calling instead,

There is much more to adding live chat to a dealership website than just grabbing a dime-store variety add-on and hoping to increase leads and sell more cars. Just like an iceberg, the customer-facing portion is a tiny fraction

CarChat24 is the recipient of a “Top Rated” Chat Product award in the sixth annual DrivingSales Dealer Satisfaction Awards, presented at a special event in conjunction with the 2015 National Automobile Dealers Association (NADA) Convention & Expo.

There is no longer a question of whether your car dealership needs live chat on its website. There are only decisions to make regarding the amount of quality website leads you would like…

There are many people who do not like the “annoying chat box” that appears on dealer websites. Salespeople, managers, and many at the dealership who visit the website tend to not like them. There’s another group of people who

As a dealer or manager, you make sure your people greet everyone on the lot and do everything possible to get them to purchase your vehicle. Why not do the same thing on your website?

There are several myths that surround the automotive chat industry. Dispelling these myths isn’t just good for business. It’s important that dealers have internal discussions about how to properly utilize chat to maximize ROI. Let’s take a look at