Chat Best Practices

Don’t use a chat provider that weasels lead info from shoppers

Don’t use a chat provider that weasels lead info from shoppers

All leads are not created equal. Leads from our fully managed chat are the highest quality in the industry. How do we know? Because independent research firms tell us that our leads sell 30 percent more cars than the next best chat service. Don’t count on hijacked...

Back to school means more need for chat

Back to school means more need for chat

Less time = more live chat As children (and adults) across the north America head back to school, the daily timeline for millions gets even more compressed. Carpool and extracurricular activity requirements carve into precious time for personal priorities – like...

Chat Prompt

To Pop Up or Not to Pop Up?

Based strictly on the data we see from hundreds of dealer websites every day, we are certain that the “annoying” chat prompts on dealer websites work to improve customer service and increase leads. The challenge is in helping dealers decide whether or not...