Here are some of the things that help make CarChat24 the best live chat solution for automotive dealerships:
Real Life Problem Solving
Answering questions and solving customers’ problems helps build relationships that lead to sales. Live chat should include quick responses and personalized answers so that the participants are naturally inclined to share information. Our chat agents avoid generic interactions as much as possible, and aim to give your customers useful answers.
Reflect Your Brand’s Personality
Live chat software can enable you to interact in a relevant and meaningful way. Whether it is your staff or ours handling the chat sessions, they should go beyond just trying to gather contact info. Live chats should be personalized and show that you care, while being very helpful.
It is easy for car dealers to generate leads via a conversational concierge like CarChat24. Chat operators who use a comfortable, conversational style get better results than those who use a more formal approach. Answers should not be robotic and canned, or sound stilted and phony to customers. Mirroring the customer’s use of language on chats builds effective rapport.