CarChat24 and Xtime are two innovative companies that are transforming the way people interact with the automotive industry. CarChat24 offers a 24/7 live chat software and chat support services for car dealerships, allowing them to proactively engage with website visitors. Meanwhile, Xtime provides an appointment scheduling and management platform for automotive dealers and repair shops. CarChat24 integrates with Xtime to help car dealerships get more service appointments, faster.
With CarChat24, car owners no longer have to wait until business hours to get help with their vehicles. The chat service is available 24/7, providing customers with a fast and convenient way to schedule service directly through the chat platform. The integration of these two services also allows automotive shops to manage their appointments more efficiently, freeing up more time for them to focus on repairing vehicles.
CarChat24’s XTime integration enables our live chat operators to offer a concierge experience in scheduling service appointments via XTime. When a visitor connects to us via web chat, FB Messenger or Text, and has a service scheduling requirement, our staff can collect the information from the chat and use Xtime APIs to create an appointment for the dealer. The appointment is created directly in the dealer’s Xtime service scheduling system and requires no duplicate entry procedure.
This creates a great assisted scheduling experience similar to how your dealership’s service department would attend to the customer over the phone to schedule a service appointment.
They key advantages of Xtime Service Scheduling are:
- Assisted Appointment Scheduling experience
- Minimizes chances of abandoned appointment scheduling via the website
- 24/7 concierge service for appointment scheduling via managed chat
- Direct serviced appointment creation in the dealer’s service management system via Xtime
Please let us know if you have any questions or would like to have a demo of CarChat24’s assisted Xtime experience.
Contact us here, call 1-800-510-7567, or send us a message on Facebook for more info!