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Car Talk, Super Deals and Industry Updates

A quality live chat provider can help you avoid headaches

Posted on November 13, 2014

If you are looking for ways to generate more leads and sell more cars with your live chat strategy on your auto dealer website, it is imperative that you think through each of these questions and choose a provider based on proven performance, not slick sales pitch or outrageous performance claims.

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Helping

Leads Are Often the Side Effect of Being Helpful

Posted on November 10, 2014

Everybody wants more leads. It makes perfect sense for dealers to grade their vendors based upon how many leads they can get, the quality of those leads, and the cost of acquiring them. These are all parts of a formula […]

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More car sales with live chat

LIVE CHAT BASICS – Sales team as operators? Not so fast

Posted on November 03, 2014

It seems only logical to have the sales team take live chat conversations during business hours. After all, they are familiar with your products and generally skilled at getting people in the door and closing deals…

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Can shoppers press your chat button? Three requirements for live chat success

Posted on October 29, 2014

Adding live chat software or managed chat to your auto dealership website is one of the best ways to increase leads, but there are many critical details…

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Get More Leads Now

The Two Ways Car Dealers Can Increase Leads

Posted on October 22, 2014

Over the years, we have focused on building the right software and the best process to help dealers communicate with their website visitors. It comes down to ease of use, scientific testing of our scripts, and impeccable customer service. These […]

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Roadblocks to chat success

Are you short-circuiting your chat conversations? 3 roadblocks to chat success

Posted on October 16, 2014

What kind of walk or run would you be able to have with your dog if you started out where this photo was taken? As with many facets of business, live chat has many nuances that can contribute to success […]

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Goal Alignment

Aligned Goals Mean Transparent Actions

Posted on October 12, 2014

There is a disconnect in the industry when it comes to alignment of goals. What vendors, OEMs, and dealers want are often completely different. In fact, their goals often clash. One of the most important aspects of our company is […]

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‘OK’ is not good enough – with chat or any dealer website add-on

Posted on October 07, 2014

We could probably plan a cruise if we got a buck every time a dealership told us their live chat is ‘OK’. We cringe every time we hear it because we know they’re missing deals if they stick with a so-so chat software or managed chat provider. For us, that begs the question, “How many facets of their store are accepted as just ‘ok’?” Sales management? Accounting staff? Service personnel?

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Protection

Protect Your Customers with 24-Hour Chat

Posted on October 06, 2014

The internet has brought the car business into an age of disloyalty. We can do everything we can to keep our customers happy in sales and service, but even our happiest customers have access to the internet and they’re willing […]

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Boxing Gloves

Take the CarChat24 Lead Challenge!

Posted on October 03, 2014

  Everyone is the best… if you ask them. You won’t find a single automotive website chat provider who doesn’t claim to be the best when it comes to generating leads, handling the highest possible chat volumes, or offering software […]

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