As manufacturers ramp up incentives and ad spends for the end of year auto sales push, live chat becomes more important to engage dealership website visitors and capture their lead information to help generate a sale. Like window shoppers in […]
If you are looking for ways to generate more leads and sell more cars with your live chat strategy on your auto dealer website, it is imperative that you think through each of these questions and choose a provider based on proven performance, not slick sales pitch or outrageous performance claims.
Everybody wants more leads. It makes perfect sense for dealers to grade their vendors based upon how many leads they can get, the quality of those leads, and the cost of acquiring them. These are all parts of a formula […]
It seems only logical to have the sales team take live chat conversations during business hours. After all, they are familiar with your products and generally skilled at getting people in the door and closing deals…
Adding live chat software or managed chat to your auto dealership website is one of the best ways to increase leads, but there are many critical details…
Over the years, we have focused on building the right software and the best process to help dealers communicate with their website visitors. It comes down to ease of use, scientific testing of our scripts, and impeccable customer service. These […]
What kind of walk or run would you be able to have with your dog if you started out where this photo was taken? As with many facets of business, live chat has many nuances that can contribute to success […]
There is a disconnect in the industry when it comes to alignment of goals. What vendors, OEMs, and dealers want are often completely different. In fact, their goals often clash. One of the most important aspects of our company is […]
We could probably plan a cruise if we got a buck every time a dealership told us their live chat is ‘OK’. We cringe every time we hear it because we know they’re missing deals if they stick with a so-so chat software or managed chat provider. For us, that begs the question, “How many facets of their store are accepted as just ‘ok’?” Sales management? Accounting staff? Service personnel?
The internet has brought the car business into an age of disloyalty. We can do everything we can to keep our customers happy in sales and service, but even our happiest customers have access to the internet and they’re willing […]