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Car Talk, Super Deals and Industry Updates

Live chat not just a condiment

Posted on March 22, 2015

Years ago adding chat to a dealership website was like adding ketchup to fries – a nice add-on, but you could live without it. Nowadays, live chat is as important on the digital marketing menu as the fries themselves. Without it your website strategy is missing an important element. Create customers / improve satisfaction On […]

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Is bad chat better than no chat? 5 explosive risks

Posted on March 11, 2015

Is a bad customer experience better than no customer experience? Is a bad looking suit better than no suit? Is a bad paint job better than no paint job? Is bad chat better than no chat? The answer to all these questions is a resounding NO! With live chat on a dealership website, there is […]

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VIDEO: Why a Mercedes dealer opts for CarChat24 live chat full support

Posted on February 28, 2015

We have massive amounts of analytic data that show our chat operators convert more chat leads than even the best dealer operators.

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Jeff Sterns Jared Hamilton

The Message from Around the Automotive Industry: “This chat is a gamechanger”

Posted on February 18, 2015

It’s easy for any company to point to their products and say, “it’s a gamechanger.” We’re no different, but we do have one thing on our side that most do not have: the data to back it up. When dealers utilize the proper pro-active approach to chat, their total lead volume increases. When dealers have […]

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Mobile Chat

Mobile Chat is Even More Important than Mobile Lead Forms

Posted on February 05, 2015

Just about every dealership in North America has seen a decrease in lead form submissions while seeing an increase in sales over the last year. There are many theories behind this trend: people don’t trust forms, they’re calling instead, they’re more likely to just come in… All of the reasons have some merit, but the […]

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infographic-snip

Infographic: Live chat more than meets customer eye

Posted on February 02, 2015

There is much more to adding live chat to a dealership website than just grabbing a dime-store variety add-on and hoping to increase leads and sell more cars. Just like an iceberg, the customer-facing portion is a tiny fraction of what it takes to set up a live chat that boosts sales AND gives the […]

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CarChat24 DrivingSales Chat Award

ANOTHER CHAT TROPHY! CarChat24 Presented with 2014 DrivingSales Dealer Satisfaction Award

Posted on January 27, 2015

CarChat24 is the recipient of a “Top Rated” Chat Product award in the sixth annual DrivingSales Dealer Satisfaction Awards, presented at a special event in conjunction with the 2015 National Automobile Dealers Association (NADA) Convention & Expo.

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CarChat24 receives 2015 Automotive Website Award

NEWS: CarChat24 wins 2015 Automotive Website Award

Posted on January 25, 2015

The CarChat24 team is proud to announce we have received an Automotive Website Award for Marketing Innovation. The prestigious award was presented in San Francisco on January 22, 2015, as the 2015 National Automotive Dealers Association conference kicked off, and coincides with our fourth DrivingSales award for excellence in chat. The AWA awards are presented […]

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Chat support requirements

‘Do. Or do not. There is no TRY’ with live chat

Posted on January 12, 2015

One of the most memorable scenes in the original Star Wars Trilogy is when Jedi Master Yoda tells Luke Skywalker “Do. Or do not. There is no try,” in The Empire Strikes Back. His lesson was that if you are going to do something, commit to it all the way.  We say the thing applies […]

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Proactive

Proactive Chat is Best for Consumers

Posted on January 11, 2015

There are many people who do not like the “annoying chat box” that appears on dealer websites. Salespeople, managers, and many at the dealership who visit the website tend to not like them. There’s another group of people who do like them: your website visitors. Most dealer websites are loaded with buttons, menus, links, and […]

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