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The Two Ways Car Dealers Can Increase Leads

Posted on October 22, 2014

Over the years, we have focused on building the right software and the best process to help dealers communicate with their website visitors. It comes down to ease of use, scientific testing of our scripts, and impeccable customer service. These […]

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Roadblocks to chat success

Are you short-circuiting your chat conversations? 3 roadblocks to chat success

Posted on October 16, 2014

What kind of walk or run would you be able to have with your dog if you started out where this photo was taken? As with many facets of business, live chat has many nuances that can contribute to success […]

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Goal Alignment

Aligned Goals Mean Transparent Actions

Posted on October 12, 2014

There is a disconnect in the industry when it comes to alignment of goals. What vendors, OEMs, and dealers want are often completely different. In fact, their goals often clash. One of the most important aspects of our company is […]

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‘OK’ is not good enough – with chat or any dealer website add-on

Posted on October 07, 2014

We could probably plan a cruise if we got a buck every time a dealership told us their live chat is ‘OK’. We cringe every time we hear it because we know they’re missing deals if they stick with a so-so chat software or managed chat provider. For us, that begs the question, “How many facets of their store are accepted as just ‘ok’?” Sales management? Accounting staff? Service personnel?

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Protection

Protect Your Customers with 24-Hour Chat

Posted on October 06, 2014

The internet has brought the car business into an age of disloyalty. We can do everything we can to keep our customers happy in sales and service, but even our happiest customers have access to the internet and they’re willing […]

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Boxing Gloves

Take the CarChat24 Lead Challenge!

Posted on October 03, 2014

  Everyone is the best… if you ask them. You won’t find a single automotive website chat provider who doesn’t claim to be the best when it comes to generating leads, handling the highest possible chat volumes, or offering software […]

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CarFax

CarFax Integration is a Win-Win for Everyone in Chat

Posted on October 01, 2014

When your website visitors initiate a chat, they’re usually looking for the answer to a question or two that they cannot easily find on the website. As important as it is to give them the answers that they seek, even […]

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Dealer website use jumps 2012-2014

Live chat on auto dealer websites skyrockets; sold units still primary measure

Posted on September 28, 2014

If it seems like more automotive dealers are adding live chat to their websites, it’s because they are. Chat deployment jumped by more than 75 percent…

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Digital Communication

Why Dealer Chat is Getting Hotter

Posted on September 28, 2014

There have been many shifts in the ways that people communicate. The digital age has made given us options and the last few years have seen people across North America selecting their preferred method of communication. It starts with the […]

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Testing

Why We Never Stop Testing

Posted on September 17, 2014

The automotive digital marketing world is not a static one. Things change. It’s the only constant in ours and other industries. Never stop testing…

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