We could probably plan a cruise if we got a buck every time a dealership told us their live chat is ‘OK’. We cringe every time we hear it because we know they’re missing deals if they stick with

The internet has brought the car business into an age of disloyalty. We can do everything we can to keep our customers happy in sales and service, but even our happiest customers have access to the internet and they’re

Everyone is the best… if you ask them. You won’t find a single automotive website chat provider who doesn’t claim to be the best when it comes to generating leads, handling the highest possible chat volumes, or offering software

As important as it is to give website chatters the answers that they seek, even more can be accomplished when you utilize chat to answer the questions they haven't asked yet.

If it seems like more automotive dealers are adding live chat to their websites, it’s because they are. Chat deployment jumped by more than 75 percent…

There have been many shifts in the ways that people communicate. The digital age has made given us options and the last few years have seen people across North America selecting their preferred method of communication. It starts with

The automotive digital marketing world is not a static one. Things change. It's the only constant in ours and other industries. Never stop testing...

Albert Einstein earned status as one of the smartest minds in history by focusing obsessively on his science, much like our team focuses ENTIRELY on how to generate quality leads with live chat. In a conversation I recently had

Forty-five years ago this month, the very first internet node, or primitive website, was hooked up at UCLA. Three years later in 1972, the first computer-to-computer chat conversation took place. It was nearly 100 years before that when Alexander

More and more dealers are realizing that an effective live chat strategy is a key puzzle piece for increasing leads and sales from their dealership website – whether they opt for an in-house staff or hosted chat vendor. The