Chat Best Practices

avoid live chat headaches

A Quality Live Chat Provider Can Help You Avoid Headaches

If you are looking for ways to generate more leads and sell more cars with your live chat strategy on your auto dealer website, it is imperative that you think through each of these questions and choose a provider based on proven performance, not slick sales pitch or outrageous performance claims.

earn leads by helping

Leads Are Often the Side Effect of Being Helpful

Everybody wants more leads. It makes perfect sense for dealers to grade their vendors based upon how many leads they can get, the quality of those leads, and the cost of acquiring them. These are all parts of a formula that can determine the return on investment and...

A closer look at successful live chat usage

LIVE CHAT BASICS – Sales team as operators? Not so fast

It seems only logical to have the sales team take live chat conversations during business hours. After all, they are familiar with your products and generally skilled at getting people in the door and closing deals…