“Support” has several uses for CarChat24. We believe that our team’s primary responsibility is to support our clients by serving their website visitors with the utmost professionalism and helpfulness. We also know that our clients have different needs that require different levels of engagement from us, which is why our live chat support service can be full time or can act as a backup to be there when the dealership’s team is away.
Perhaps the most important thing that we support is the success of the dealership itself. Everything we do, from extensive training to scientifically tested processes and scripts, are designed to make your website visitors happy and to convert them to actionable leads. There are several services out there that attempt to help car dealers in this manner, but only CarChat24 has the experience and automotive focus to make the live chat on your websites as powerful and beneficial to the dealership as possible.
Here are some of the things that separate CarChat24 from the other chat providers in the automotive industry:
Tenured Chat Professionals Who Take Chat “Personally”
Every managed chat service in the automotive industry attempts to get leads in some way, but only CarChat24 keeps our operators’ goals perfectly aligned with the dealership’s goals. We have implemented a bonus structure that rewards our team for successes in both lead generation as well as customer service. They must maintain exceptional support numbers while establishing a strong percentage of chats that convert into leads for the dealership. This is why our operators average tenure is over three years – not bad for a company that has been doing it for seven years and that is constantly growing.
Constantly Improved Lead-Generating Scripts
There’s a key to success on dealership chat that few are willing to acknowledge. Some would say that natural, “shooting from the hip” conversations work best. Others would put the chat communications in the hands of seasoned sales professionals. The challenge with both of these options is that the numbers simply do not compare to researched and tested scripted responses to the various types of queries that website visitors pose. It’s not a function of feeling. It’s a function of science. Let us show you how our constantly-evolving scripts have been demonstrated to both improve customer relations and increase lead-generation across the board.
Complete or Backup Coverage 24/7
You never want your chat to be offline. Whether you’re using staff to man the chat who cannot be there at all times or if you’re using a chat service that turns off at night or on weekends, we strongly recommend switching to an “always on” model in order to maximize your efficiency and to be there when your customers are online. Many people do their research late at night or before leaving for work, which means that chat is often the only option they have to get their questions answered in real time. The numbers have proven that slow or offline chat reduces the number of leads while denying your website visitors of the customer service they expect before making one of the most expensive purchases of their lives.
More AND Better Leads Through Constant Training
Generating leads through website chat is relatively easy. Most chat providers in the automotive industry go straight for the lead the moment any question is asked. Even if a website visitor asks something simple such as, “Is your parts department open on Memorial Day,” many chat providers instantly ask for contact information. If the website visitor gives them the information, they send it through and count it as a lead that they generated. CarChat24 believes in getting higher quality leads by answering questions and establishing trust before gathering information. We train our staff to recognize conversation paths and assist your website visitor while gathering the contact information of those who are truly interested in buying a car. We get you more leads. We get you better leads. The numbers are very clear about this.
Here are some of the other features that are offered through our chat support services:
- Developed and improved by automotive professionals: Everything from our scripts to the testing of images and names on your chat service was built and is continuously improved by people who have worked at dealerships before. We’re car people. It makes a difference.
- Customization to help you promote your message: There’s a difference between “standing out from the crowd” and “sticking our like a sore thumb. Our proactive chat feature will portray the right message and appear seamlessly beautiful on your website.
- Flexible Plans: We will work with you to determine which level of support is appropriate. Some need us to fully manage their chat. Others enjoy having support filling the gaps when the dealership personnel are unavailable.