Above all else, chat should help your website visitors find the information they need. People initiating chat will often want a simple answer to questions such as “how early can I drop off my car in service” or “do you have service loaners or a rental service?” These questions often come in overnight or in the very early hours of the morning when nobody is there to answer the phone. CarChat24’s staff is extremely well-trained to handle your customers questions whether they want to know about a particular vehicle or if they simply want to know when you close.