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Reasons to Choose CarChat24

Chat software and services for car dealers

In the world of car dealer chat, you have plenty of choices available. We appreciate the opportunity to talk to you about what separates CarChat24 from our competition. Here, we will discuss some of the things that we do that everyone else does as well as many things that make us unique and better for your dealership.

Chat Software and Service Guided by Science

Testing. Testing. Testing. The biggest reason that our chat solution outperforms every competitor in the automotive industry is because we are guided first and foremost by science. We tenaciously track the smallest details. For example, the faces and names displayed to your customers within the chat interface can increase or decrease both the quantity of chats initiated as well as the quality of the chats that occur.

Our company does not believe in “fluff”. All of our innovations are brought to our clients because they work, not because they will be easy to pitch to new clients. We believe in being in a constant state of improvement as a company, as a service, and as a partner.

Aligned Goals with our Dealers

It is probably not surprising to hear that many vendors in every industry make decisions based primarily on their bottom line. That’s business. It works.

An example of this is passive chat. Have you ever wondered why companies offer a chat that is not designed to get more chats? The claim is that a dealer does not want chat to distract from other forms of lead generation. The reality is that it costs less to manage fewer chats for a dealership.

CarChat24 takes a different approach. We understand that profits are important, but they are a result of delivering the best chat in the industry, not something that guides our product development or delivery. Everything we do is geared towards increasing leads and sales for the dealership. In fact, our chat operators are graded based upon their abilities to generate more leads and their bonuses are tied to their success. Their success is your success. Your success is our success. There does not need to be a compromise when our goals are aligned with yours.

Increasing Leads, Not Replacing Them

There are two roads upon which a chat company can go. Most choose option A – get more leads to justify the service no matter how this is accomplished. This often results in the “cannibalization” of leads that would normally have filled out a form or called the dealership anyway.

At CarChat24, we believe in option B – increase leads by proactively addressing those who would not normally fill out a lead form or call the dealership otherwise. We do this through a true understanding of visitor behavioral targeting that guides every aspect of our proactive chat solution. We are the resource for your customers that they deserve and we’re able to generate leads as a result that you would normally not have received.

More About CarChat24:

  • Built by car people. Our executive team is comprised of people who have worked at every level on the retail side of the automotive industry from sales to general manager.
  • Solutions to fit your needs. From self-serve chat software to fully-managed chat, we have you covered. We even pioneered the concept of backup support in which we fill the gaps when your team is unavailable.
  • Edmunds integration. When your customers want very detailed information, it’s right there at your fingertips.
  • 24/7 support. We aren’t just there for your customers at any hour of the day or night. We’re here for you as well.
  • Comprehensive dealership integration. It’s as if we’re part of your staff. We initiate the most complete setup process in the industry so that we have the information that your customers expect.
  • Built for car people. CarChat24 is the only solution that was built from scratch specifically to serve the unique needs of the automotive industry.
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