• choose your plan


    Monthly Support Fee (per dealership)

  • Setup FeeSetup Fee
  • Software Subscription (Monthly)Free upgrade to our Enterprise Software with any support plan purchase.Software Subscription (Monthly)
  • TEXT/SMS Chat Fees (Monthly - optional)Allows your website visitors to chat via text/SMS. 2 texting phone numbers included. Additional $9.95 for every additional texting number.TEXT/SMS Chat Fees (Monthly - optional)
  • Cost per LeadCost per Lead
  • Mobile Website SupportChat support on compatible mobile websites.Mobile Website Support
  • Cost per ChatCost per Chat
  • Maximum Monthly Unique VisitorsMaximum unique visitors (IP addresses) allowed per month.

    Monitors each IP address and counts it once per month no matter how many times they visit your site.
    Maximum Monthly Unique Visitors
  • Lead Return PeriodLead Return Period
  • Fully Managed 24x7 Monitoring
    and Website Chat Support
    CarChat24 operators will take all incoming chats 24x7.Fully Managed 24x7 Monitoring
    and Website Chat Support
  • Lead and Query ManagementSend leads and queries to designated employees via CRM, Email, or SMS.Lead and Query Management
  • Automated Weekly and Monthly ReportsAutomated Weekly and Monthly Reports
  • Performance

  • $295

  • Setup Fee$395
  • Software Subscription (Monthly)$99
  • TEXT/SMS Chat Fees (Monthly - optional)$99
    Setup Fee - $99
  • Cost per LeadP-Lead is a phone lead.
    E-Lead is an email lead.
    VIP-Lead is a sales appointment where the date and time to visit the dealership has been set and included in the lead.
    E-Lead - $10
    P-Lead - $20
    VIP-Lead - $25
  • Mobile Website SupportIncluded
  • Cost per ChatIncluded
  • Maximum Monthly Unique VisitorsUnlimited
  • Lead Return Period*** E-Leads, P-Leads, or VIP-Leads can be returned via our automated system within 5 days of receipt if it has a bad email address, false information, or is a duplicate lead less than 30 days old.5 days***
  • Fully Managed 24x7 Monitoring
    and Website Chat Support
    yes
  • Lead and Query Managementyes
  • Automated Weekly and Monthly Reportsyes
  • Flat Rate

  • $595

    (2,500 UVM Max)

  • Setup Fee$395
  • Software Subscription (Monthly)$99
  • TEXT/SMS Chat Fees (Monthly - optional)$199
    Setup Fee - $99
  • Cost per LeadIncluded
  • Mobile Website SupportIncluded
  • Cost per ChatIncluded
  • Maximum Monthly Unique VisitorsAdd Additional Blocks of 2,500 UVM for $3002,500 UV
  • Lead Return PeriodN/A
  • Fully Managed 24x7 Monitoring
    and Website Chat Support
    yes
  • Lead and Query Managementyes
  • Automated Weekly and Monthly Reportsyes


  • choose your plan


    Monthly Support Fee (per dealership)

  • Setup FeeSetup Fee
  • Software Subscription (Monthly)Free upgrade to our Enterprise Software with any support plan purchase.Software Subscription (Monthly)
  • TEXT/SMS Chat Fees (Monthly - optional)Allows your website visitors to chat via text/SMS. 2 texting phone numbers included. Additional $9.95 for every additional texting number.TEXT/SMS Chat Fees (Monthly - optional)
  • Cost per LeadCost per Lead
  • Mobile Website SupportBack-up chat support on compatible mobile websites.Mobile Website Support
  • Cost per ChatCost per Chat
  • Maximum Monthly Unique VisitorsMaximum unique visitors (IP addresses) allowed per month.

    Monitors each IP address and counts it once per month no matter how many times they visit your site.
    Maximum Monthly Unique Visitors
  • Lead Return PeriodLead Return Period
  • Fully Managed 24x7 Backup Chat SupportWhile your operators are offline, CarChat24 operators will take all incoming chats.Fully Managed 24x7 Backup Chat Support
  • Lead and Query ManagementSend leads and queries to designated employees via CRM, Email, or SMS.Lead and Query Management
  • Multi-level Rollover Groups (Groups Only)Multi-level Rollover Groups (Groups Only)
  • Performance

  • $150

  • Setup Fee$395
  • Software Subscription (Monthly)$99
  • TEXT/SMS Chat Fees (Monthly - optional)$99
    Setup Fee - $99
  • Cost per LeadP-Lead is a phone lead.
    E-Lead is an email lead.
    VIP-Lead is a sales appointment where the date and time to visit the dealership has been set and included in the lead.
    E-Lead - $10
    P-Lead - $20
    VIP-Lead - $25
  • Mobile Website SupportIncluded
  • Cost per ChatIncluded
  • Maximum Monthly Unique VisitorsUnlimited
  • Lead Return Period*** E-Leads, P-Leads, or VIP-Leads can be returned via our automated system within 5 days of receipt if it has a bad email address, false information, or is a duplicate lead less than 30 days old.5 days***
  • Fully Managed 24x7 Backup Chat Supportyes
  • Lead and Query Managementyes
  • Multi-level Rollover Groups (Groups Only)yes
  • Flat Rate

  • $299

    (2,500 UVM Max)

  • Setup Fee$395
  • Software Subscription (Monthly)$99
  • TEXT/SMS Chat Fees (Monthly - optional)$199
    Setup Fee - $99
  • Cost per LeadIncluded
  • Mobile Website SupportIncluded
  • Cost per ChatIncluded
  • Maximum Monthly Unique VisitorsAdd additional blocks of 2,500 UVM for $1502,500 UV
  • Lead Return PeriodN/A
  • Fully Managed 24x7 Backup Chat Supportyes
  • Lead and Query Managementyes
  • Multi-level Rollover Groups (Groups Only)yes


  • choose your plan


    Software Subscription (Monthly)

  • TEXT/SMS Chat Fees (Monthly - optional)Allows your website visitors to chat via text/SMS. 2 texting phone numbers included. Additional $9.95 for every additional texting number.TEXT/SMS Chat Fees (Monthly - optional)
  • Number of SitesA site can be your dealership website, micro-site, mobile site, 3rd party site or chat insertion to your email signature, etc.Number of Sites
  • Chat OperatorsNumber of operators allowed to chat per accountChat Operators
  • Maximum Departments AllowedAllows you to quickly route chats to the appropriate operator groupMaximum Departments Allowed
  • Backup Chat Support (optional)Chats will automatically transfer to CarChat24 operators when your staff is not available to chatBackup Chat Support (optional)
  • Automated, Secure Account SetupQuickly sign up and create your CarChat24 account.

    Ready to go live in about 2 minutes
    Automated, Secure Account Setup
  • Easy Deployment to Your WebsiteQuickly add chat icons and monitoring code to your website using our design driven interface.Easy Deployment to Your Website
  • Mobile Site Web IntegrationAdd icons and monitoring code to your mobile website.Mobile Site Web Integration
  • Mobile Apps for iPhone and Android DevicesChat with visitors using your mobile devices.Mobile Apps for iPhone and Android Devices
  • Text Link Chat IntegrationAllows you to launch a chat window from text or an image within your email body, signature line, ad banners, etc.Text Link Chat Integration
  • Custom Dealership Canned ResponsesIntelligent generation of dealership specific canned responses based on your initial signup data.Custom Dealership Canned Responses
  • Standard, Pre-installed Canned ResponsesRich library of pre-installed standard canned responses guaranteed to get you results.Standard, Pre-installed Canned Responses
  • Group/Hub SitesCreate a group to manage several dealership sites.Group/Hub Sites
  • Lead Forwarding (Group Dealers)Ability to route leads from one Group Dealership to another.Lead Forwarding (Group Dealers)
  • Lead RoutingDesignate which department(s) or employee(s) will receive leads.Lead Routing
  • Secured 100% Isolated DatabaseHigh level of security for your data.Secured 100% Isolated Database
  • Real-time 24X7 Visitor MonitoringReal-time 24X7 Visitor Monitoring
  • Detailed Visitor Tracking Track visitors by IP, current page, site entry time, time on site, city, state, country, DNS, organization, browser, OS, referring site, search engine with keyword identification.Detailed Visitor Tracking
  • Blacklist IP Addresses or Visitor SessionsPrevent nuisance chats by blacklisting specific IP addresses or visitor sessions.Blacklist IP Addresses or Visitor Sessions
  • Whitelist IP Addresses or Visitor SessionsAllow a specific IP address from within a range of blacklisted IP addresses.Whitelist IP Addresses or Visitor Sessions
  • Visitor Device TypeKnow what sort of device your visitor is using: desktop, mobile or tablet browsers.Visitor Device Type
  • 24x7 Site Uptime Monitoring
    Every 30 Minutes
    Checks site every 30 minutes and sends an email if down.24x7 Site Uptime Monitoring
    Every 30 Minutes
  • Send InvitesEngage site visitors by sending them invites to chat.Send Invites
  • Receive Offline MessagesAny messages sent while all operators are offline are received via email.Receive Offline Messages
  • Fully Customizable Pre-Chat
    and Post-Chat Surveys
    Gather important data before and after chats.Fully Customizable Pre-Chat
    and Post-Chat Surveys
  • Chat Invitations With
    Automatic Prospect Detection
    Identifies visitors as potential clients based on criteria you setup and automatically sends them a chat invitation.Chat Invitations With
    Automatic Prospect Detection
  • Access to CarChat24’s Extensive
    Icon and Invite Gallery
    Select from multiple types of icons and invite styles in several different colors.

    Available chat icons include: static, floating, side and top click-to-chat styles.
    Access to CarChat24’s Extensive
    Icon and Invite Gallery
  • Animated IconsSeveral styles and colors of animated icons available.Animated Icons
  • Allow Chat Window CustomizationCreate an individualized chat window for your website.Allow Chat Window Customization
  • Personal Chat InvitationSend custom chat invitations to visitors.Personal Chat Invitation
  • Operator to Operator ChatsImprove operator efficiency by allowing operators to chat with each other.Operator to Operator Chats
  • Concurrent Chats with VisitorsAllow operators to handle multiple chats at the same time.Concurrent Chats with Visitors
  • Conference with VisitorsAllows more than one operator to chat with a visitor at the same time.Conference with Visitors
  • Display Real Operator PhotoUpload and display operator photos of your choosing.Display Real Operator Photo
  • Block Inappropriate Words from ChatIdentify inappropriate and/or offensive words and replace them with an ‘*’ during the chat session.Block Inappropriate Words from Chat
  • Send URL and Files Via ChatHelp answer visitor questions by sending them a file or specific URL during the chat.Send URL and Files Via Chat
  • Integrated Knowledge BaseQuick access to dealership and Edmunds.com information without leaving the chat console.Integrated Knowledge Base
  • Choice of Chat RoutingSelect how to route incoming chats to your operators. Either send the incoming chat to all operators or send the incoming chat to each operator in turn (round robin).Choice of Chat Routing
  • Secured Encrypted ChatUsing TLS 1.0 and AES with 128 bit encryption (High); RSA with 2048 bit exchange.Secured Encrypted Chat
  • Intelligent Chat RoutingRoute incoming chats based on roles and departments you set up and quickly answer visitor questions by sending them to the right group.Intelligent Chat Routing
  • Automatic Language Detection
    and Translation
    Effectively communicate with your visitors regardless of the language.Automatic Language Detection
    and Translation
  • Use Your Own Chat Icons and InvitesPersonalize the chat experience with your own icons and invites.Use Your Own Chat Icons and Invites
  • Skype IntegrationLink your Skype account to your CarChat24 account for streamlined communication.Skype Integration
  • Live Visitor GroupingSort visitors type, location, current page, IP, browser, OS, search engine, or keyword. Live Visitor Grouping
  • Integrated Edmunds.Com Database Quickly check vehicle spec, pricing and incentives while in a chat.Integrated Edmunds.Com Database
  • Integrated CARFAX ReportsQuickly check vehicle history, owner data from our integrated CARFAX reports.Integrated CARFAX Reports
  • Co-Browse with Your VisitorAllows you to change web pages for your visitor.Co-Browse with Your Visitor
  • Integrated Google Map Shows the visitor’s location on a map.Integrated Google Map
  • Send E-mails or SMS Leads Send e-mail or SMS leads directly from the operator console. Send E-mails or SMS Leads
  • Integrated Auto Lead Data Format SupportSend leads directly to CRM as ADF/XML.Integrated Auto Lead Data Format Support
  • Graphical Real-Time Site SummaryView real time site statistics such as chats taken, page views and total visitors.Graphical Real-Time Site Summary
  • Integrated Notes and Calendar AlertsUse notes and calendar alerts to keep track of daily tasks and meetings. Integrated Notes and Calendar Alerts
  • Import Your Outlook CalendarIntegrate your Outlook calendar into the operator console for a consolidated view of your schedule.Import Your Outlook Calendar
  • Visual and Audible AlertsChoose different visual and audible alerts for prospect entry, chat request and system messages.Visual and Audible Alerts
  • Easy Access Knowledge AreaIntegrated canned response, page alias and knowledgebase.Easy Access Knowledge Area
  • Integrated Spell CheckerCheck spelling of text before sending to visitors.Integrated Spell Checker
  • Preview Visitor Chat MessagesSee what your visitor is typing even before they hit enter.Preview Visitor Chat Messages
  • Integrated Operator Instant Messenger (IM)Streamlines operator to operator communication.Integrated Operator Instant Messenger (IM)
  • Access to 3rd Party Apps and Plugins (Coming Soon)Access to 3rd Party Apps and Plugins (Coming Soon)
  • Ability to Connect to
    CarChat24 Data Services
    The CarChat24 Data Services is a comprehensive collection of web services that allows extracting analytics and chat data from CarChat24 from any custom software.Ability to Connect to
    CarChat24 Data Services
  • Basic ReportingGraphic reports providing detailed analyses of your web site(s) to help you understand what is working and what can be improved.Basic Reporting
  • Group ReportingCreate group reports for dealerships within the same group.Group Reporting
  • Advanced ReportingMonitor your operators’ performance, campaign effectiveness, chat lead analysis and more. Advanced Reporting
  • Integration with Google AnalyticsCarChat24 data will be included in your Google Analytics report.Integration with Google Analytics
  • Export Reports to Various FormatsExport Reports to Various Formats
  • Email SupportEmail Support
  • 24X7 Live Chat Support24X7 Live Chat Support
  • 24X7 Live Phone Support24X7 Live Phone Support
  • Assisted Setup Fee (Optional)Let our support team complete the initial setup for you! Setup includes: account signup, selecting icons and invites to match website look & feel, live chat code created and sent to your website provider, product training for 10-15 users, dealership URL push page setup, adding dealership contact information and leading routing within the CarChat24 system.Assisted Setup Fee (Optional)
  • FREE Upgrade to Enterprise Plan
    if Backup Plan is Also Selected.

    Premium Pro

  • Each CarChat24 subscriber account is for ONE dealership only. All sites added to this account must be for the same dealership. If you have multiple dealerships, you will need to create a new CarChat24 subscriber account for each additional dealership.

    $99

    per dealership

  • TEXT/SMS Chat Fees (Monthly - optional)$99
    Setup Fee - $99
  • Number of Sites3
  • Chat OperatorsUnlimited
  • Maximum Departments Allowed3
  • Backup Chat Support (optional)yes
  • Automated, Secure Account Setupyes
  • Easy Deployment to Your Websiteyes
  • Mobile Site Web Integrationyes
  • Mobile Apps for iPhone and Android Devicesyes
  • Text Link Chat Integrationyes
  • Custom Dealership Canned Responsesyes
  • Standard, Pre-installed Canned Responsesyes
  • Group/Hub Sitesno
  • Lead Forwarding (Group Dealers)no
  • Lead Routingyes
  • Secured 100% Isolated Databaseyes
  • Real-time 24X7 Visitor Monitoringyes
  • Detailed Visitor Tracking yes
  • Blacklist IP Addresses or Visitor Sessionsyes
  • Whitelist IP Addresses or Visitor Sessionsyes
  • Visitor Device Typeyes
  • 24x7 Site Uptime Monitoring
    Every 30 Minutes
    yes
  • Send Invitesyes
  • Receive Offline Messagesyes
  • Fully Customizable Pre-Chat
    and Post-Chat Surveys
    yes
  • Chat Invitations With
    Automatic Prospect Detection
    yes
  • Access to CarChat24’s Extensive
    Icon and Invite Gallery
    yes
  • Animated Iconsyes
  • Allow Chat Window Customizationyes
  • Personal Chat Invitationyes
  • Operator to Operator Chatsyes
  • Concurrent Chats with Visitorsyes
  • Conference with Visitorsyes
  • Display Real Operator Photoyes
  • Block Inappropriate Words from Chatyes
  • Send URL and Files Via Chatyes
  • Integrated Knowledge Baseyes
  • Choice of Chat Routingyes
  • Secured Encrypted Chatyes
  • Intelligent Chat Routingyes
  • Automatic Language Detection
    and Translation
    yes
  • Use Your Own Chat Icons and Invitesyes
  • Skype Integrationyes
  • Live Visitor Groupingyes
  • Integrated Edmunds.Com Database yes
  • Integrated CARFAX Reportsyes
  • Co-Browse with Your Visitoryes
  • Integrated Google Map yes
  • Send E-mails or SMS Leads yes
  • Integrated Auto Lead Data Format Supportyes
  • Graphical Real-Time Site Summaryyes
  • Integrated Notes and Calendar Alertsyes
  • Import Your Outlook Calendaryes
  • Visual and Audible Alertsyes
  • Easy Access Knowledge Areayes
  • Integrated Spell Checkeryes
  • Preview Visitor Chat Messagesyes
  • Integrated Operator Instant Messenger (IM)yes
  • Access to 3rd Party Apps and Plugins (Coming Soon)yes
  • Ability to Connect to
    CarChat24 Data Services
    no
  • Basic Reportingyes
  • Group Reportingno
  • Advanced Reportingyes
  • Integration with Google Analyticsyes
  • Export Reports to Various Formatsyes
  • Email Supportyes
  • 24X7 Live Chat Supportyes
  • 24X7 Live Phone Supportyes
  • Assisted Setup Fee (Optional)$395.00
  • Enterprise

  • Each CarChat24 subscriber account is for ONE dealership only. All sites added to this account must be for the same dealership. If you have multiple dealerships, you will need to create a new CarChat24 subscriber account for each additional dealership.

    $199

    per dealership

  • TEXT/SMS Chat Fees (Monthly - optional)$99
    Setup Fee - $99
  • Number of SitesUnlimited
  • Chat OperatorsUnlimited
  • Maximum Departments AllowedUnlimited
  • Backup Chat Support (optional)yes
  • Automated, Secure Account Setupyes
  • Easy Deployment to Your Websiteyes
  • Mobile Site Web Integrationyes
  • Mobile Apps for iPhone and Android Devicesyes
  • Text Link Chat Integrationyes
  • Custom Dealership Canned Responsesyes
  • Standard, Pre-installed Canned Responsesyes
  • Group/Hub Sitesyes
  • Lead Forwarding (Group Dealers)yes
  • Lead Routingyes
  • Secured 100% Isolated Databaseyes
  • Real-time 24X7 Visitor Monitoringyes
  • Detailed Visitor Tracking yes
  • Blacklist IP Addresses or Visitor Sessionsyes
  • Whitelist IP Addresses or Visitor Sessionsyes
  • Visitor Device Typeyes
  • 24x7 Site Uptime Monitoring
    Every 30 Minutes
    yes
  • Send Invitesyes
  • Receive Offline Messagesyes
  • Fully Customizable Pre-Chat
    and Post-Chat Surveys
    yes
  • Chat Invitations With
    Automatic Prospect Detection
    yes
  • Access to CarChat24’s Extensive
    Icon and Invite Gallery
    yes
  • Animated Iconsyes
  • Allow Chat Window Customizationyes
  • Personal Chat Invitationyes
  • Operator to Operator Chatsyes
  • Concurrent Chats with Visitorsyes
  • Conference with Visitorsyes
  • Display Real Operator Photoyes
  • Block Inappropriate Words from Chatyes
  • Send URL and Files Via Chatyes
  • Integrated Knowledge Baseyes
  • Choice of Chat Routingyes
  • Secured Encrypted Chatyes
  • Intelligent Chat Routingyes
  • Automatic Language Detection
    and Translation
    yes
  • Use Your Own Chat Icons and Invitesyes
  • Skype Integrationyes
  • Live Visitor Groupingyes
  • Integrated Edmunds.Com Database yes
  • Integrated CARFAX Reportsyes
  • Co-Browse with Your Visitoryes
  • Integrated Google Map yes
  • Send E-mails or SMS Leads yes
  • Integrated Auto Lead Data Format Supportyes
  • Graphical Real-Time Site Summaryyes
  • Integrated Notes and Calendar Alertsyes
  • Import Your Outlook Calendaryes
  • Visual and Audible Alertsyes
  • Easy Access Knowledge Areayes
  • Integrated Spell Checkeryes
  • Preview Visitor Chat Messagesyes
  • Integrated Operator Instant Messenger (IM)yes
  • Access to 3rd Party Apps and Plugins (Coming Soon)yes
  • Ability to Connect to
    CarChat24 Data Services
    yes
  • Basic Reportingyes
  • Group Reportingyes
  • Advanced Reportingyes
  • Integration with Google Analyticsyes
  • Export Reports to Various Formatsyes
  • Email Supportyes
  • 24X7 Live Chat Supportyes
  • 24X7 Live Phone Supportyes
  • Assisted Setup Fee (Optional)$395.00
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Data provided by Edmunds.com for the CarChat24 Dealer Chat Console