Video chat has rapidly gone from being a nice feature to an essential tool that may be the key to survival for some car dealerships. Nothing compares to real life, in person interactions when it comes to car sales, but we’re in the midst of a pandemic. Consumers and businesses alike want to be safe, so face to face meetings are scarce.
Video chat platforms like Zoom are pretty good for personal use and some business meetings, but wouldn’t a video chat platform that is designed mainly for gathering qualified sales leads and guiding car shoppers through your car buying process be better? CarChat24 does that!
CarChat24 has been the industry leader in live chat software and chat support staffing solutions for years. Our video chat feature helps car dealers establish that much sought after rapport with customers, while collecting contact information and nurturing leads.
How can you use video during the COVID-19 pandemic and in the future?
Can video chat really replace the experience of the dealer’s showroom? Nothing beats the real thing, but video chat from CarChat24 comes very close. According to a 2018 Think with Google report, 64 percent of automotive shoppers say that video of a vehicle could convince them to buy without a test drive. Live video walk-arounds take this one step further. Your sales staff can use a phone, tablet or laptop to do give customers a closer look at the interior, under the hood, underneath, or whatever view they need to make their purchasing decision. Unlike a pre-recorded video, the sales person is able to answer questions in real-time about what the customer sees via video – just like how it works on the lot or in the showroom.
Let us show you how the best live video chat system for automotive dealers can help your dealership.