Six Reasons Why Live Chat Is Beneficial for Your Dealership

April 6, 2018 - 1:45 pm

Live Chat Sells Cars

1. Real-Time Convenience to Customers.

Your website visitors have three options. First, they can call and hope to be connected to correct person who can answer their question. If you dive into the actual statistics of inbound calls that go unanswered or ring to a voicemail at your dealership your eyes will certainly be raised. Consistently we see upwards of 25% of all inbound calls go unanswered.  Secondly, they can send an email and hope to receive a response. Finally, they can Chat and get instant answers 24/7.

2. Cost Efficient.

No need to hire more BDC agents, let our fully trained operators handle it. We train, coach, grade, and bonus on performance.

3. Stand out Amongst Competitors.

Greet 100% of your website visitors and soar past the competition in guest experience and website conversions.

4. Develop Deeper Customer Relationships.

We build rapport instantly 24/7 with your online guests and drive them further down the funnel for Sales, Service, Parts, Collision, and Accessory Departments.

5. Smarter Lead Transcripts Offer Data to Improve Customer Service.

  • Previous Page Views on Your Site
  • Transcripts
  • Website Referral Source
  • GEO- Location
  • Integrates with Any CRM
  • Phone, SMS, Email, and even VIP Appointments!

6. Dedicated Performance Managers

  • Available by phone, SMS, email Monday thru Friday 8am – 6pm
  • Reviews of account performance monthly
  • Marketing Messages Updated Monthly
  • A digital partner, not a vendor that truly wants to help you sell more!

If you would like more information on how to get CarChat24 Live Chat Support on your dealership website please call 1-800-510-7567, chat with us, or email us today!

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