If your automotive dealership is still not using live chat, what are you waiting for?
Here are some of the best reasons car dealerships should start using quality live chat software and services today…
Better Customer Experience
Many car shoppers dislike the idea of going to the local car dealerships to shop for a vehicle. Car buying can seem intimidating and difficult. Now, most dealerships have websites and social media, so automotive shoppers can do their research and get basic car information online, without having to deal with a salesperson. But what happens when your online shoppers have a question about a vehicle you have listed on your website?
With live chat like CarChat24 on your website, it makes you available 24 hours a day, so you can provide answers to their questions immediately. No more missed opportunities cause by delayed replies to emails.
Your dealership already has good online advertising and marketing, so driving traffic to your website is not a problem. Converting those website visitors into qualified leads is another story. Most car dealers are only able to convert 2% of their website visitors into quality leads. With live chat software on your website, you have an automatic lead generating system, but not all chat systems are equal. CarChat24 leads the industry by converting as many as 60% of chat sessions into leads with our managed chat service
The best car dealership chat services can help convert a higher amount of your leads and website visitors into sales. CarChat24’s live chat offers a proactive approach to communicating with your potential customers. Live chat creates more and better interaction between you and your website visitors, which helps cultivate a rapport that helps close deals.
Stand Out From The Competition
Car dealerships have hours of operation, but car buyers shop around the clock. Your sales people have to go home at some point. So, what happens to potential customers when your dealership is not open? With CarChat24, your dealership has operating hours 24 hours a day, 7 days a week.