Does your car dealership need live chat on its website?
This is a question dealers frequently ask themselves. Take a look at the numbers to get the full story. First start with your total unique traffic that visits your car dealership website. Estimate that half of those anonymous visitors will engage into a conversation with your live chat feature on your website. Once engaged, about 55% of those conversations will result in a lead opportunity for in sales, service, parts, or customer service. These leads are directly routed into your dealerships CRM, email HTML, and mobile SMS alerts with a full transcript. The transcripts are a detailed report showing you the website visitor’s referring site and click path (which pages/inventory were viewed on your site) along with their contact information. Currently, the automotive industry is seeing roughly 94% of all leads submitted from live chat are for the sales department. This is a great opportunity to start converting more anonymous visitors that come to your car dealership website into real sales prospects.
Adding CarChat24’s live chat software to your car dealership website is just the first step. Now you have to manage those conversations and processes. Live chat conversations will occur at any time of day and you have to be ready with a concierge based customer service philosophy. In fact, 27% of all live chats come in after the dealership business hours. Do you have qualified staff in place to handle that surge of additional contacts and leads? CarChat24.com has you covered! With it’s strength in ten years of serving the automotive industry, CarChat24.com is ready to help you with their award winning live chat support solutions. CarChat24 currently offers:
- Backup Support Managed Chat
You have the ability to accept live chats initially but, if you team is busy the live chats roll over to 24/7 professionally trained Live Chat Operators that “Back You Up” and handle the conversation, go for the appointment, and submit the lead directly back to you.
- Full Support Managed Chat
Leave the chatting to us 24/7 364 days a year (closed Christmas day) and check the box that you have your website fully engaged and backed with fully trained operators that will handle questions, concerns, comments and generate the highest quality sales leads for your car dealership.
How Do I Get Started?
Click Here to contact our sales department and schedule a free online demo at your convenience.