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Turning Digital Leads into Phone Calls and Sales for Car Dealerships – A Look at L2R Technology in CarChat24

February 27, 2019 - 7:27 am
CarChat24 live chat software allows chat operators to connect a shopper through live chat directly to dealer staff with a phone call.

CarChat24 live chat software allows chat operators to connect a shopper through live chat directly to dealer staff with a phone call.

Managed live chat by CarChat24 helps car dealers get digital leads that translate into real sales leads for your dealership. A chat conversation online can lead to an actual phone call.

Here’s how:

CarChat24 has a unique feature called Lead2Ring (L2R) that allows chat operators to connect to visitors online through live chat and lead to phone calls to your dealership staff.

If you are marketing your dealership online, your website probably gets a fair amount of traffic. With CarChat24, you can with more of those potential car buyers. When there is a chat request in your website, one of our well-trained operators comes online to greet the visitor and handle any questions they may have. The chat operator also passes the visitor’s contact information of to your dealership.

Game Changing Technology

With Lead2Ring, the chat operator can also offer to connect the guest immediately with a phone call to your staff member in store. This gives your sales staff the opportunity to gain a new customer who may have never called or stopped by your dealership.

Introduced in 2016, L2R allows dealership staff to instantly connect with a car shopper after getting a phone lead, even if the person is simply browsing the website. The dealership response time for such calls is less than 1 minute and most dealers report 100% to 200% increase in conversations as opposed to leaving countless messages unreturned by visitors.

How does L2R work?

L2R works with website chat and website form fills. You don’t have to have internet service at your store location to connect to the lead – just a working phone line or a mobile service to start talking. When our chat operators receive the contact number of the shopper, they connect the line to your dealership. Numbers with local area codes where your car dealership is located are used, and the telephone conversations are logged for future reference in the CRM.

There are three ways to connect a shopper instantly to the dealership:

  1. From CarChat24’s chat console
  2. From a website contact form linked to the API for Lead2Ring
  3. Any other lead source which generates an ADF/XML and that will connect a person to the call.

Call,  chat, text, or hit us up on Facebook Messenger today and schedule a quick web demo of L2R.

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