The most important aspect of our service to car dealers is our people and the processes through which we generate more leads, but that does not take away from the importance of our state-of-the-art chat software. Built from the ground up for the automotive industry, our live chat interface has the power to give our operators or yours everything they need to keep your website visitors informed.
Power is important, but we also make sure that it’s intuitive. From direct integration with the inventory to co-browsing with your visitors, we have developed the software to be easy to use regardless of how savvy the operator is with technology.
The key to our software’s success is the fact that we’re always improving it. With 28 full-time engineers and developers testing, enhancing, and adjusting the software, we’re able to keep it ahead of the constantly evolving technology world. That’s how we are able to stay ahead of our competitors and keep our clients on the cutting edge.
Here are some of the things that separate CarChat24 from the other chat providers in the automotive industry:
Intuitive Software that’s Ready to Go
Whether you take advantage of our managed chat services or if you’re operating the chat software at the dealership, our software is able to be implemented quickly on your web properties. Once you sign up, you’ll plug in information about the dealership that will automatically populate the scripts available on the chat interface. It does this intuitively – no need for the dealership to plug information into the script. Our software takes the information and puts it where it needs to be within the CarChat24 interface. It takes no time at all to be up and running with amazing chat software on your dealership website.
Proactive Behavioral Engagement
The way that people reach your website and even particular pages helps to determine how CarChat24 software proactively engages them. For example, if someone reaches the website through a search for “Ford Fusion Specials”, we can take this behavioral data and address them appropriately with the right message that is most likely to encourage them to contact the dealership. This type of behavioral targeting gives your website a personalized feel and that separates the experience they have with your dealership from the experience they have with your competitors.
Edmunds and Carfax Integration
One of the biggest reasons that your website visitors engage in chat is because they want information quickly. They aren’t quite ready to call but they have questions that are best answered instantly rather than through a contact form or email. This is why our integration with Edmunds and Carfax is so important. The software gives operators instant access to information your website visitors want, allowing them to answer questions in real time to improve their experience. Website chat is intended to streamline the buying experience. The data that Edmunds and Carfax put at your fingertips through CarChat24 will help you stand out.
Enhanced Mobile Interface
So many aspects of our digital lives are going mobile. We know that you won’t always be at your desk when a message comes in, which is why our mobile interface from the operator’s perspective is the best in the industry, allowing you full functionality even if you’re out on the lot with a customer. From their perspective, the experience is even better. CarChat24 pioneered the mobile chat interface for the automotive industry and we’re constantly improving it to match every device, operating system, screen size, and mobile website type so that your customers can chat with your dealership when they’re on the go… even if they’re at your competitor’s dealership at the time!
Most Accurate Geo-IP Data
Data is growing in the amount that’s available and the ways that it can be utilized. Location-based data can help determine where your customers are chatting from and how to better interact with them. Everyone is using this data. Not everyone is using the most up-to-date information available. Our use of MaxMind gives us an advantage over the competitors because the data is more accurate than any available in the automotive industry. We do not use old data like most providers. Our regular update schedule means that we can give you data about your customers that you can trust and act upon.
Advanced Security and Privacy Protocols
Between the hacking, privacy issues, and security threats that abound across the internet, many people are becoming leery of any form of virtual interactions that do not appear to be secure. CarChat24 utilizes the most advanced security and privacy controls on our software to ensure that your website visitors can feel at ease to communicate through the interface. We then take the next step of separating out all visitor information into individual databases per subscriber. Our subscriber isolation keeps your data completely separate from anyone else on the platform.
Instant Two-Way Language Translation
It would be nice to have a multi-lingual team operating chat for your dealership because of the diversity that continues to grow in North America. With CarChat24 software, everyone is multi-lingual! Our interface will translate dozens of languages instantly. This happens in both directions; if they are typing in Russian, it will translate it into English. Then, when you reply in English, it will translate back to them in Russian. Our software is so intuitive that they could even switch languages in the middle of the chat and our software will make the appropriate adjustments.
Inventory Integration Within Interface
Most people are coming to your website to see vehicles. The challenge with most chat software is that the operator often has to bounce back and forth between the console and the website to find the appropriate vehicles and send them back to the website visitor. With CarChat24, you will be able stay within your chat interface thanks to our inventory integration. Find the vehicles you want them to see without ever leaving the console, then co-browse with them to the right spot on your website.
Our SMS “Text to Chat” allows a website visitor from a desktop or mobile device to start a chat by providing their mobile number and communicating via text. Mobile is overtaking desktop in web usage, and our SMS text message to chat feature makes it very easy to connect with today’s mobile web users.
Here are some of the other features that are offered within our software:
- Visitor Chat Preview: See what your website visitors are typing while they’re typing it to get a head start on their needs.
- Smart-Form Integration: Our software will recognize lead information such as phone number and email address, and plug it directly into the lead form that goes into your CRM.
- Departmental Parsing: Whether they’re conversing with you about sales, service, or parts, the leads can be routed to the appropriate department.
- All-Mobile Interface: It doesn’t matter whether you’re using a traditional mobile site, an adaptive mobile, or a responsive site. Our software works with them all.
- Visitor Browsing Control: Don’t just link to the pages where you want your website visitors to go. With CarChat24, you’ll be able to take them directly to the page.
- ROI-BOT Integration: Our leads and information can be accessed directly by ROI-BOT, a third-party analytics analysis system by PCG Digital Marketing.
- Proper CRM Transcript: It’s hard to describe how hard it is to read transcripts as they come into your CRM unless you’ve had to do it. No line breaks. One long paragraph. With CarChat24, we plug it into your CRM in a format that you can easily read and cross-reference.