{"id":4576,"date":"2023-04-26T16:38:42","date_gmt":"2023-04-26T20:38:42","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=4576"},"modified":"2023-04-28T15:10:40","modified_gmt":"2023-04-28T19:10:40","slug":"better-customer-support-lower-cost","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/better-customer-support-lower-cost\/","title":{"rendered":"Provide Better Customer Support at a Lower Cost with Live Chat and CarChat24"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2018\/06\/excellent-customer-service.jpg\" alt=\"Better customer service with live chat\" width=\"822\" height=\"584\" class=\"alignnone size-full wp-image-4577\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/06\/excellent-customer-service.jpg 822w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/06\/excellent-customer-service-300x213.jpg 300w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/06\/excellent-customer-service-768x546.jpg 768w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/06\/excellent-customer-service-640x455.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2018\/06\/excellent-customer-service-460x327.jpg 460w\" sizes=\"auto, (max-width: 822px) 100vw, 822px\" \/><\/p>\n<p>Live chat is now an essential tool for online customer support that leads to better customer satisfaction, more sales, and lower service costs. Here are some reasons your car dealership should use live chat for customer service.<\/p>\n<h2>People Love Chat<\/h2>\n<p>Live chat provides a means of instant communication with your dealership, and people love instant gratification. As a result, chat has become one of the most effective methods of providing online support.<\/p>\n<p>When customers engage with a live chat operator, the experience is relatively quick and easy. When executed properly, chat does not get in the way of the user&#8217;s experience. Customers can continue browsing the website while chatting.<\/p>\n<p>With CarChat24, operators have access to each customer\u2019s path while visiting they visit the website, co-browsing features, and other helpful tools. This makes it almost as if your support team is right there helping your customers find their way around, improving the experience and increasing the likelihood of more sales for you. Everyone wins.<\/p>\n<p>By offering live chat as a support option on your car dealership&#8217;s website, you are opening up to customers who may have left your website without asking for help.<\/p>\n<h2>Lower Cost of Customer Service<\/h2>\n<p>The cost of customer service with live chat is lower than most other options like email or phone support. Customer service representatives using chat spend less time per interaction than they would with other methods, so each session takes up less of your team&#8217;s time. And we all know that time = money.<\/p>\n<h2>Multi-tasking<\/h2>\n<p>Chat enables support staff to do more things at the same time. A chat agent can handle multiple customers. A phone operator can only handle one at a time.<\/p>\n<p>Dealerships can see major cost reductions over time with an efficient live chat system like <a href=\"https:\/\/carchat24.com\/blog\/\">CarChat24<\/a>.<\/p>\n<p>Overall, the use of live chat can save money on implementation, ongoing platform and service costs, and employee task time.<\/p>\n<h2>What are you waiting for?<\/h2>\n<p>Find out how CarChat24 can help your customer service team become more efficient, save you money, and make your customers happier.<br \/>\n<strong>Call us at <a href=\"tel:1-800-510-7567 \">1-800-510-7567 <\/a>, contact us <a href=\"https:\/\/www.carchat24.com\/#contact-sales\">here<\/a>, or <em>chat with us<\/em>\u00a0to get started.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online customer support with live chat from CarChat24.com leads to better customer satisfaction, more sales, and lower service costs for car dealerships. Here is how&#8230;<\/p>\n","protected":false},"author":3,"featured_media":4577,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-4576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chat-best-practices"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Provide Better Customer Support at a Lower Cost with Live Chat<\/title>\n<meta name=\"description\" content=\"Online customer support with live chat from CarChat24.com leads to better customer satisfaction, more sales, and lower service costs for car dealerships. Here is how...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carchat24.com\/blog\/chat-best-practices\/better-customer-support-lower-cost\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Provide Better Customer Support at a Lower Cost with Live Chat\" \/>\n<meta property=\"og:description\" content=\"Online customer support with live chat from CarChat24.com leads to better customer satisfaction, more sales, and lower service costs for car dealerships. 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