{"id":3948,"date":"2016-08-28T14:22:52","date_gmt":"2016-08-28T18:22:52","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=3948"},"modified":"2022-05-01T15:22:10","modified_gmt":"2022-05-01T19:22:10","slug":"carchat24-adds-sms-text-live-chat-platform","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/carchat24-adds-sms-text-live-chat-platform\/","title":{"rendered":"CarChat24 adds SMS Text to Live Chat platform"},"content":{"rendered":"

CarChat24 is excited to announce it has added integrated SMS technology to its live chat platform. It\u2019s the company\u2019s latest move to ensure they continue their leadership position as the highest performing managed chat provider in the auto industry. Installed on an auto dealer website, the CarChat24 SMS Chat software gives shoppers the choice between a dynamic live chat conversation or a text conversation. The new functionality is available to dealers handling chat themselves, using CarChat24 operators with full support, or as part of a backup plan in which dealer or CarChat24 operators engage with the shopper.<\/span><\/p>\n

\u201cThere are many people shopping for a vehicle who may not have time or desire to stay engaged in a live chat conversation with an operator for a number of reasons,\u201d said Jeff Sterns, CarChat24 Vice President of Sales. \u201cOur SMS Text capability gives them the option to pick up the conversation whenever is convenient for them. For instance, someone can start a conversation with a chat operator during lunch and continue where they left off after work, or even a week or month later.\u201d<\/span><\/p>\n

\"Adding<\/a>

Adding SMS Text gives CarChat24 dealers lead boost for more car sales<\/strong><\/span><\/p><\/div>\n

The conversation can be started with a link on either the desktop or mobile site, but a key advantage is that no data or wifi connection is required explained Sterns. \u201cWe\u2019ve all had times when we were traveling or working in an area with slow or no internet, but still have phone service. We tested this extensively in both the United States and Canada to develop a world-class tool for our dealers\u201d<\/span><\/p>\n

CarChat24 has won multiple Automotive Website Awards<\/a> for its technology, and the custom software engineering put into this SMS Text implementation demonstrates the company\u2019s continued commitment to helping dealers sell more cars. Some of the features built into the system include<\/span><\/p>\n