{"id":3817,"date":"2016-05-15T19:15:26","date_gmt":"2016-05-15T23:15:26","guid":{"rendered":"https:\/\/www.carchat24.com\/?p=3817"},"modified":"2022-05-01T15:19:45","modified_gmt":"2022-05-01T19:19:45","slug":"live-chat-for-dealership-service-department","status":"publish","type":"post","link":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/","title":{"rendered":"Don\u2019t forget live chat for dealership service department"},"content":{"rendered":"<h2>Three keys to add business to fixed operations<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-3818\" src=\"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department-300x211.jpg\" alt=\"live chat for automotive service department\" width=\"400\" height=\"281\" srcset=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department-300x211.jpg 300w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department-768x539.jpg 768w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department-640x450.jpg 640w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department-460x323.jpg 460w, https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department.jpg 783w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>Though it\u2019s typically positioned as a tool to generate vehicle sales, live chat for the dealership service department can be a business booster, as well. Forty percent or more of all chat conversations are related to fixed operations leads or inquiries, so it\u2019s a good idea to understand not only the benefits, but also the perils.<\/p>\n<p>There are several ways chat can help the service department. These include:<\/p>\n<ul>\n<li>Incremental service business from appointments<\/li>\n<li>Additional parts sales<\/li>\n<li>Available to customers around the clock (with managed chat service from CarChat24)<\/li>\n<li>Protect CSI by giving customers convenient contact method<\/li>\n<\/ul>\n<h2>Live chat for dealership service department is similar to sales<\/h2>\n<p>While it sounds good to just throw some free or cheap chat software on the dealership website and start increasing\u00a0business in fixed ops, but the same rules apply as they do for sales. In fact, when a dealership has the sales team handle chat there is a risk that service inquiries could be handled poorly or ignored all together \u2013 not exactly the way to get raving reviews on social media. To ensure success for the service department from <a href=\"https:\/\/carchat24.com\/blog\/chat-software-2\/what-you-really-need-to-know-about-auto-dealer-chat\/\">live chat handled in-house<\/a> or through third-party <a href=\"https:\/\/www.carchat24.com\/managed-chat\/\">managed chat<\/a>, there are three critical keys:<\/p>\n<ol>\n<li><strong>Answer chat requests under 10 seconds <\/strong>\u2013 under six is best. It&#8217;s nearly impossible even for medium-sized BDCs to answer a chat during every minute of the business day, not to mention after hours, so consider a quality managed chat provider to provide backup support or even take every conversation.<\/li>\n<li><strong>Train operators for service and parts inquiries<\/strong> \u2013 It&#8217;s \u00a0ok to have the operators positioned as receptionists (even preferred), but be sure they are comfortable giving shoppers links or push pages to service appointment forms and other fixed operations inquiries. This is a big risk if salespeople are handling the chats.<\/li>\n<li><strong>Ensure parts and service departments respond to leads in a timely manner<\/strong> \u2013Shoppers chat because of the implied promise that a live person is looking out for their interests. Be sure that leads are routed to a capable team member for both the parts and service departments who can respond within a reasonable time frame.<\/li>\n<\/ol>\n<p>Live chat for the dealership service department presents an exciting opportunity to increase fixed ops production. With a little bit of focus on the details and an award-winning managed chat partner like CarChat24, dealers have a great opportunity to jump on this cutting-edge technology!<\/p>\n<p><strong>Call, chat or text today to schedule a quick demonstration.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With a little focus on the details and award-winning managed chat, auto dealer parts and service departments have a great opportunity to jump on this cutting-edge technology!<\/p>\n","protected":false},"author":3,"featured_media":3818,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[17,22],"tags":[78,268,269,270],"class_list":["post-3817","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-chat-best-practices","category-dealership-live-chat","tag-chat-leads","tag-dealership-service-department","tag-fixed-operations","tag-parts-department","post_format-post-format-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Live Chat helps dealership parts &amp; service departments<\/title>\n<meta name=\"description\" content=\"With a little focus on the details and award-winning managed chat, auto dealer parts and service departments have a great opportunity to jump on this cutting-edge technology!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Live Chat helps dealership parts &amp; service departments\" \/>\n<meta property=\"og:description\" content=\"With a little focus on the details and award-winning managed chat, auto dealer parts and service departments have a great opportunity to jump on this cutting-edge technology!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/\" \/>\n<meta property=\"og:site_name\" content=\"CarChat24 Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CarChat24\" \/>\n<meta property=\"article:published_time\" content=\"2016-05-15T23:15:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-01T19:19:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"783\" \/>\n\t<meta property=\"og:image:height\" content=\"550\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Nick\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CarChat24\" \/>\n<meta name=\"twitter:site\" content=\"@CarChat24\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nick\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/\"},\"author\":{\"name\":\"Nick\",\"@id\":\"\\\/#\\\/schema\\\/person\\\/b820d0981564534a7b1e1c3a6cdf7bd4\"},\"headline\":\"Don\u2019t forget live chat for dealership service department\",\"datePublished\":\"2016-05-15T23:15:26+00:00\",\"dateModified\":\"2022-05-01T19:19:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/\"},\"wordCount\":425,\"publisher\":{\"@id\":\"\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/05\\\/live-chat-service-department.jpg\",\"keywords\":[\"chat leads\",\"dealership service department\",\"fixed operations\",\"parts department\"],\"articleSection\":[\"Chat Best Practices\",\"Dealership Live Chat\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/\",\"url\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/\",\"name\":\"Live Chat helps dealership parts & service departments\",\"isPartOf\":{\"@id\":\"\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/05\\\/live-chat-service-department.jpg\",\"datePublished\":\"2016-05-15T23:15:26+00:00\",\"dateModified\":\"2022-05-01T19:19:45+00:00\",\"description\":\"With a little focus on the details and award-winning managed chat, auto dealer parts and service departments have a great opportunity to jump on this cutting-edge technology!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/05\\\/live-chat-service-department.jpg\",\"contentUrl\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2016\\\/05\\\/live-chat-service-department.jpg\",\"width\":783,\"height\":550,\"caption\":\"live chat for dealership service department boosts fixed operations\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/live-chat-for-dealership-service-department\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"CarChat24\",\"item\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dealership Live Chat\",\"item\":\"https:\\\/\\\/www.carchat24.com\\\/blog\\\/dealership-live-chat\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Don\u2019t forget live chat for dealership service department\"}]},{\"@type\":\"WebSite\",\"@id\":\"\\\/#website\",\"url\":\"\\\/\",\"name\":\"CarChat24 Blog\",\"description\":\"Auto Dealer Live Chat\",\"publisher\":{\"@id\":\"\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"\\\/#organization\",\"name\":\"CarChat24\",\"url\":\"\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/NEW-CARCHAT24-LOGO.png\",\"contentUrl\":\"https:\\\/\\\/carchat24.com\\\/blog\\\/wp-content\\\/uploads\\\/2015\\\/04\\\/NEW-CARCHAT24-LOGO.png\",\"width\":2550,\"height\":878,\"caption\":\"CarChat24\"},\"image\":{\"@id\":\"\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/CarChat24\",\"https:\\\/\\\/x.com\\\/CarChat24\"]},{\"@type\":\"Person\",\"@id\":\"\\\/#\\\/schema\\\/person\\\/b820d0981564534a7b1e1c3a6cdf7bd4\",\"name\":\"Nick\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6983c424b767e35b08cbfcde57bf8297dbf0b2ddd8145e8c8d9a5308623eaea5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6983c424b767e35b08cbfcde57bf8297dbf0b2ddd8145e8c8d9a5308623eaea5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6983c424b767e35b08cbfcde57bf8297dbf0b2ddd8145e8c8d9a5308623eaea5?s=96&d=mm&r=g\",\"caption\":\"Nick\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Live Chat helps dealership parts & service departments","description":"With a little focus on the details and award-winning managed chat, auto dealer parts and service departments have a great opportunity to jump on this cutting-edge technology!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/","og_locale":"en_US","og_type":"article","og_title":"Live Chat helps dealership parts & service departments","og_description":"With a little focus on the details and award-winning managed chat, auto dealer parts and service departments have a great opportunity to jump on this cutting-edge technology!","og_url":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/","og_site_name":"CarChat24 Blog","article_publisher":"https:\/\/www.facebook.com\/CarChat24","article_published_time":"2016-05-15T23:15:26+00:00","article_modified_time":"2022-05-01T19:19:45+00:00","og_image":[{"width":783,"height":550,"url":"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department.jpg","type":"image\/jpeg"}],"author":"Nick","twitter_card":"summary_large_image","twitter_creator":"@CarChat24","twitter_site":"@CarChat24","twitter_misc":{"Written by":"Nick","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/#article","isPartOf":{"@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/"},"author":{"name":"Nick","@id":"\/#\/schema\/person\/b820d0981564534a7b1e1c3a6cdf7bd4"},"headline":"Don\u2019t forget live chat for dealership service department","datePublished":"2016-05-15T23:15:26+00:00","dateModified":"2022-05-01T19:19:45+00:00","mainEntityOfPage":{"@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/"},"wordCount":425,"publisher":{"@id":"\/#organization"},"image":{"@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/#primaryimage"},"thumbnailUrl":"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department.jpg","keywords":["chat leads","dealership service department","fixed operations","parts department"],"articleSection":["Chat Best Practices","Dealership Live Chat"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/","url":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/","name":"Live Chat helps dealership parts & service departments","isPartOf":{"@id":"\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/#primaryimage"},"image":{"@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/#primaryimage"},"thumbnailUrl":"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department.jpg","datePublished":"2016-05-15T23:15:26+00:00","dateModified":"2022-05-01T19:19:45+00:00","description":"With a little focus on the details and award-winning managed chat, auto dealer parts and service departments have a great opportunity to jump on this cutting-edge technology!","breadcrumb":{"@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/#primaryimage","url":"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department.jpg","contentUrl":"https:\/\/www.carchat24.com\/blog\/wp-content\/uploads\/2016\/05\/live-chat-service-department.jpg","width":783,"height":550,"caption":"live chat for dealership service department boosts fixed operations"},{"@type":"BreadcrumbList","@id":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/live-chat-for-dealership-service-department\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"CarChat24","item":"https:\/\/www.carchat24.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Dealership Live Chat","item":"https:\/\/www.carchat24.com\/blog\/dealership-live-chat\/"},{"@type":"ListItem","position":3,"name":"Don\u2019t forget live chat for dealership service department"}]},{"@type":"WebSite","@id":"\/#website","url":"\/","name":"CarChat24 Blog","description":"Auto Dealer Live Chat","publisher":{"@id":"\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"\/#organization","name":"CarChat24","url":"\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"\/#\/schema\/logo\/image\/","url":"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2015\/04\/NEW-CARCHAT24-LOGO.png","contentUrl":"https:\/\/carchat24.com\/blog\/wp-content\/uploads\/2015\/04\/NEW-CARCHAT24-LOGO.png","width":2550,"height":878,"caption":"CarChat24"},"image":{"@id":"\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CarChat24","https:\/\/x.com\/CarChat24"]},{"@type":"Person","@id":"\/#\/schema\/person\/b820d0981564534a7b1e1c3a6cdf7bd4","name":"Nick","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/6983c424b767e35b08cbfcde57bf8297dbf0b2ddd8145e8c8d9a5308623eaea5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6983c424b767e35b08cbfcde57bf8297dbf0b2ddd8145e8c8d9a5308623eaea5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6983c424b767e35b08cbfcde57bf8297dbf0b2ddd8145e8c8d9a5308623eaea5?s=96&d=mm&r=g","caption":"Nick"}}]}},"_links":{"self":[{"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/posts\/3817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/comments?post=3817"}],"version-history":[{"count":1,"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/posts\/3817\/revisions"}],"predecessor-version":[{"id":5297,"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/posts\/3817\/revisions\/5297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/media\/3818"}],"wp:attachment":[{"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/media?parent=3817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/categories?post=3817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.carchat24.com\/blog\/wp-json\/wp\/v2\/tags?post=3817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}