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Success

At CarChat24, we’re proud of the results we provide for our clients.

We have achieved success by putting our client’s best interests first. We provide measurable results from their own websites, and quality support to all their site visitors.

We could tell you about our success, but we’d rather have our clients share their views. Below are testimonials and feedback from some of our clients.

Internet Director


Recommended: Yes

Pros:
Best online chat available. Increased our web leads on average from 75-100 per month. Captures customers we were missing. Also helps us capture service and parts customers. Easy lead return system. Very happy with service. Would not use anyone else. Other companies are starting to copy and mimic car chat 24. They are not the same.

Cons:
None yet

Internet Director


Recommended: Yes

Pros:
CarChat24 has been a wonderful tool for us, it captures about 60-70 more leads a month for us. CarChat24 does a great job in capturing e-mails address and some phone numbers for our internet team to follow up on. We are closing at 20% which is much higher then the 8-10% closing ratio on internet leads. We highly recommend CarChat24
Cons:
None

Principal


Recommended: Yes

Pros:
I’ve been using this product for a number of my dealers and it’s been a wild success! Not only have my leads increased from my website exponentionally, but also the customer experience have been improved. 24/7 chat allows me to get leads even when my dealerships are closed. I love seeing how many leads I have acquired every night when I come in in the am.
Cons:
This is a sales tool. The reps won’t answer questions such as “does the car have a red interior”, but they do forward the chat to a qualified employee that can answer.

Internet Manager

    
Recommended: Yes

Pros: 
Excellent product. Converts visitors to my websites by proactively engaging the client and turning them into a high closing ratio lead for us. Saves my guys from having to deal with answering chats about parts and service. Makes my PPC landing pages more effective. We also put them on our craigslist…
Cons: 
Have not seen a downside to CarChat24.


Sales Manager

    
Recommended: Yes

Pros: 
Helps bring our website to life and convert more shoppers into buyers. Great Value Solid ROI.
Cons: 
None

eCommerce Director

    
Recommended: Yes

Pros: 
Increases conversion rate and sales ! Its a must for every dealer. They are a team of professionals.
Cons: 
None

Internet/BDC Director

    
Recommended: Yes

Pros: 
24/7 365 Live Chat support on our websites has increased our sales by a large margin. We originally maintained live chat ourselves, which was much more demanding, and impossible to monitor 24/7. The staff they employ is courteous, to the point, and accurate. The simple honor system for lead returns is also a big +. 5 Stars all the way.
Cons: 
None

Director of eCommerce

    
Recommended: Yes

Pros: 
Sensational increase in lead count Great customer service from the Car Chat team – Shereef and Patty are awesome. Great ROI
Cons: 
None

General Manager

    
Recommended: Yes

Pros: 
We have been using CarChat 24 for years it is one of the only lead companys that you can measure and only pay for what you get I would recommend them to everyone. I love the fact that you can read the Chat and call the customer knowing more about what they are looking for Five Stars from me.
Cons: 
All good!!!

Internet Manager

    
Recommended: Yes

Pros: 
Outstanding service to connect with the customer and get contact information at real time. They resolve any issues with a click of a button to email them or a response within minutes if not that day.
Cons: 
Not a one!!!

General Manager

    
Recommended: Yes

Pros: 
Best way to instantly reach out to serious buyers who are on your site in real time.
Cons: 
None

Sales Manager

    
Recommended: Yes

Pros: 
Lots of online leads. You are able to engage with your customers instantly while they are in research and buy mode. This allows for first contact point for most shoppers. Good lead conversions.
Cons: 
You have to be ready to use the service as it is 24/7

Dealer

    
Recommended: Yes

Pros: 
Pros – 2 major Pros. First one is Ryan Thompson. He has done everything to make sure we are using the system to its fullest. Never have I had service like from Ryan. Pros # 2 – the product speaks for itself. We are selling cars DIRECTLY related to current Car Chats! What better endorsement can you ask for? Car Chat allows us to have our web site TALK to customers 24/7
Cons: 
The only con is that they did not get me signed up years ago!

ANOTHER CHAT TROPHY! CarChat24 Presented with 2014 DrivingSales Dealer Satisfaction Award

CarChat24 receives its fourth “Top Rated” Award for Dealer Satisfaction in the Chat Products Category

DrivingSales Awards

CarChat24 is the recipient of a “Top Rated” Chat Product award in the sixth annual DrivingSales Dealer Satisfaction Awards, presented at a special event in conjunction with the 2015 National Automobile Dealers Association (NADA) Convention & Expo.

CarChat24 DrivingSales Chat Award

CarChat24 Sales VP Jeff Sterns is pictured with Josh Phelon at the 2015 NADA Conference in San Francisco receiving the 2014 DrivingSales Dealer Satisfaction Award for Chat

“We are extremely proud to accept this fourth award and we are very grateful to our dealers who took the time to rate us on DrivingSales.com,” said CarChat24 President and CEO, Shereef Moawad, who started the industry-leading dealer live chat software and support company eight years ago to help auto dealers generate more quality sales leads through their websites. “The real winners are our dealers, who not only appreciate the value of a quality live chat product, but trust us to help them sell more cars.”

Moawad explained that his extensive auto dealer sales management experience taught him the value of an effective chat product and he is determined to provide his dealer clients with the best cutting-edge web technologies and expertise.

“Effectively managed dealer live chat is hands-down the best way for dealerships to increase volume and profit by starting the sales process the moment a visitor lands on their website, and we are proud that our efforts at CarChat24 to create a proven live chat solution and provide a world-class dealership chat support service led to this coveted award,” Moawad continued.

“We congratulate CarChat24 on winning a ‘Top Rated’ Chat Product Award and for being recognized by its dealer customers for high levels of excellence and customer satisfaction,” said DrivingSales CEO and Founder Jared Hamilton “For six years, and through over 21,000 validated reviews, DrivingSales Vendor Ratings has helped dealers make smarter, more informed decisions, leading them to outstanding service providers such as CarChat24.”

DrivingSales awardThe DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January – December) at http://www.drivingsales.com/ratings. DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons. The Vendor Ratings provide dealerships with important information from real customers who have hands-on experience using vendor products in their dealerships. Each rating is verified as coming from an actual dealership employee.

Full award results are available online. Award winners are showcased in the Q1 2015 issue of DrivingSales DealerExec which, in addition to being distributed at the 2015 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to more than 2,000 of the top used car dealers in the U.S. For more information on DealerExec, please visit: dealerexecmag.com.

CarChat24 previously received a “Top Rated” award in the Chat Products category in the 2nd, 4th, and 5th annual DrivingSales Dealer Satisfaction Awards, announced at NADA 2011, 2013, and 2014.