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Privacy Policy

Effective Date: 07/01/2014

ChatLead.com, Inc. DBA CarChat24.com Privacy Policy

At ChatLead.com, Inc. DBA CarChat24.com, we have created this privacy policy protecting the privacy of the users of our live online customer service is very important to our company. This privacy policy applies to www.carchat24.com owned and operated by ChatLead.com, Inc. DBA CarChat24.com. This privacy policy describes how ChatLead.com, Inc. DBA CarChat24.com collects and uses the personal information you provide on our web site: www.carchat24.com and our CarChat24 Live Website Chat and Monitoring platform.ChatLead.com, Inc. DBA CarChat24.com endeavors to be in compliance with data privacy laws and regulations. The success of our service depends on our ability to maintain the trust of these users. Please read on for more information about our privacy policy.

ChatLead.com, Inc. has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.

The TRUSTe program covers our collection, use and disclosure of information we collect through our website, www.carchat24.com and our Platform and does not cover information that may be collected through downloadable software. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged ChatLead.com, Inc.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

U.S.—E.U. Safe Harbor

ChatLead.com, Inc. DBA CarChat24.com complies with the U.S. – E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries. ChatLead.com, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ChatLead.com, Inc.’s certification, please visit http://www.export.gov/safeharbor/

What does ChatLead.com, Inc. DBA CarChat24.com do?

ChatLead.com, Inc. DBA CarChat24.com is a leading provider of technology that facilitates real-time sales and customer service for automotive dealers doing business on the Internet. We are an Application Service Provider, or ASP, and we offer our proprietary real-time interaction technology as an outsourced service to our customers. As an ASP, we collect information on behalf of our customers. We also collect information on our own website. Our methods for collection and use of information depend on whether the user logs directly onto our website (a “ChatLead.com, Inc. DBA CarChat24.com User”) or accesses our service on one of our customer’s sites (an “ASP User”).

ChatLead.com, Inc. DBA CarChat24.com Users

What information do we collect from ChatLead.com, Inc. DBA CarChat24.com Users?

When the online customer service chat first begins, ChatLead.com, Inc. DBA CarChat24.com Users are asked to enter their names in whatever format or detail they prefer. During the chat, ChatLead.com, Inc. DBA CarChat24.com Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, we ask ChatLead.com, Inc. DBA CarChat24.com Users to fill out an exit survey in order to obtain valuable feedback about our service. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).

ChatLead.com, Inc. DBA CarChat24.com Users in need of technical support are required to complete a form for purposes of defining and clarifying their technical support requests. When submitting a technical support request, ChatLead.com, Inc. DBA CarChat24.com Users are asked to provide the following identifiable information: email address, URL of their site and a description of the issue. Emails sent to support are kept only for problem solving purposes and this information is not shared with or disclosed to any outside third parties.

We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. We do link this automatically-collected data to personally identifiable information.

We also collect data through aggregated tracking information derived mainly by tallying page views throughout our site.

We do not knowingly collect any information from anyone under 18 years of age.

How does ChatLead.com, Inc. DBA CarChat24.com use information it collects from ChatLead.com, Inc. DBA CarChat24.com Users and will ChatLead.com, Inc. DBA CarChat24.com disclose such information to outside parties?

We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes). A ChatLead.com, Inc. DBA CarChat24.com User’s information, including personally identifiable information, will not be shared with anyone except as required by law such as to comply with a subpoena, or similar legal process. We do not sell trade or rent the personal information that ChatLead.com, Inc. DBA CarChat24.com Users provide.

ASP Users

What information do we collect from ASP Users?

When the online customer service chat first begins, ASP Users may be asked to enter their names or other personal information to facilitate service. By providing such personal information, ASP User consents to ChatLead.com, Inc. DBA CarChat24.com collecting and processing such personal information on behalf of itself or its customers. Also, during the chat, ASP Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, our customers may ask ASP Users to fill out an exit survey in order to obtain valuable feedback. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level). The surveys vary by customer so that our customers may obtain feedback specific to their website and business, as well as feedback regarding our service.

We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat and use the services, ASP User consents to such logging and processing of IP address. We do link this automatically-collected data to personally identifiable information.

We do not knowingly collect any information from anyone under 18 years of age.

How does ChatLead.com, Inc. DBA CarChat24.com use information it collects from ASP Users and will ChatLead.com, Inc. DBA CarChat24.com disclose such information to outside parties?

We access the information we collect for certain purposes including, but not limited to, the following: to provide maintenance, support or professional services to our customers, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes.

An ASP User’s information contained in the dialogue transcripts and the exit surveys may be shared with our customer on whose website the ASP User accessed our service (the “ASP Customer”). Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information related to an ASP Customer or ASP User (supplied voluntarily during the chat or in the exit survey) will not be shared with parties other than the ASP Customer, except as required by lawsuch as to comply with a subpoena, or similar legal process. We actively encourage the ASP Customers to post a privacy policy on their site and to ensure that their use of the information will comply with their privacy policy.

We do not sell trade or rent the personally identifiable information that ASP Users provide.

Information Relevant to Both ChatLead.com, Inc. DBA CarChat24.com Users and ASP Users

How does ChatLead.com, Inc. DBA CarChat24.com protect user information?

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All chats and user data are maintained and archived on secure servers. Access to stored data is password protected and passwords are account specific. Therefore, no customer can view data for another customer. We also use appropriate firewall technology within our facility to prevent unauthorized access. For another level of protection, all data is backed up daily, and archives are stored off-site in a secure location. No method of transmission over the Internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security.

What about “cookies”

Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes Web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases, personal preferences regarding the use of the particular website and to make sure the user does not see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Our site uses cookies to enhance the user’s experience by allowing us to recognize a user’s return visit to our own service. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. In CarChat24 a session ID cookie allows a web visitor chatting via our system to seamlessly continue their chat even if the chat gets disconnected or the chat page is reloaded, thus giving a better user experience.   A persistent cookie remains on your hard drive for an extended period of time. CarChat24 uses the persistent cookie to retain a unique ID which helps us to map the user to his previous chats and interactions with us in the secured server. We do not store any personal information in the persistent cookie, but simply use the code stored in it to link with the visitor’s history in the server. This allows the chat support personnel using the CarChat24 service to easily identify you and your previous requests, and continue from that point forward in the chat.

Browsers are usually set to accept cookies. However, if users would prefer not to receive cookies, they may alter the configuration of their browser to refuse cookies. If they choose to have their browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users.

The use of cookies by Google Analytics, a 3rd party tracking utility company, is not covered by our privacy policy. We do not have access or control over these cookies. The 3rd party tracking utility company use session ID and persistent cookies to enable our customers to connect the chat visitors to their website analytics.

Opt-Out Policy

ChatLead.com, Inc. DBA CarChat24.com gives users options wherever necessary and practical. Such choices include opting not to engage in chat sessions and opting not to provide identifiable information during chat sessions.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at support@carchat24.com.

In summary

We are committed to protecting the privacy of the users of our service. We use the information we collect to provide a better experience for future use of our service and to provide our customers with valuable feedback on their websites and businesses.

Correcting and Updating Personal Information

If any of the personal information that you provided to us changes or is incorrect, please email us with your new, correct information so that we can correct, update or delete the incorrect information. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Business Transfers

In the event that someone buys or acquires us or substantially all of our assets, our information about you and your use of our services will likely be one of the acquired assets. In this event, you will be notified via email and/ or prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your personal information.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of ChatLead.com, Inc. DBA CarChat24.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets such as ShareThis button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Tell us what you think

Changes to this Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

ChatLead.com, Inc. DBA CarChat24.com welcomes your feedback on our privacy policy. Send your comments to support@carchat24.com or send us a mail to ChatLead.com Inc, 1592 Lago Vista Blvd. Palm Harbor FL, Postal Code: 34685. We recommend that you review this policy periodically, as we may update it from time to time.

Information Related to Data Collected through the CarChat24 Live Website Chat and Monitoring platform

ChatLead.com, Inc. DBA CarChat24.com collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.

Choice

We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Service Provider, Sub-Processors/Onward Transfer

ChatLead.com, Inc. DBA CarChat24.com may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients

Access to Data Controlled by our Clients

ChatLead.com, Inc. DBA CarChat24.com has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the ChatLead.com, Inc. DBA CarChat24.com’s Client (the data controller). If the Client requests ChatLead.com, Inc. DBA CarChat24.com to remove the data, we will respond to their request within 30 business days.

Data Retention

ChatLead.com, Inc. DBA CarChat24.com will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. ChatLead.com, Inc. DBA CarChat24.com will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.