Get CarChat24 Software free
for your website.
NO CREDIT CARD REQUIRED
Free Trial

EULA and Privacy Policy

SOFTWARE END-USER LICENSE AGREEMENT (“EULA”) AND PRIVACY POLICY

REVISED: 2014 August 10

IMPORTANT-READ CAREFULLY: This End-User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and ChatLead.com, Inc. DBA as CarChat24,  for the CarChat24 Chat Console software that accompanies this EULA, which includes computer software and may include associated media, printed materials, “online” or electronic documentation, and Internet-based services (“Software”). An amendment or addendum to this EULA may accompany the software. YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA BY INSTALLING, COPYING, OR OTHERWISE USING THE SOFTWARE. IF YOU DO NOT AGREE, DO NOT INSTALL, COPY, OR USE THE SOFTWARE; YOU MAY RETURN IT TO YOUR PLACE OF PURCHASE FOR A FULL REFUND, IF APPLICABLE.

CarChat24 Operator Console is State-of-the-art Proactive Live Chat Software designed specifically for the car business which, when combined with our chat code added to your website allows monitoring and chatting with your website visitors.

Microsoft .NET Framework 4.0 is required and will be installed if missing on the User’s computer.

Internet access and a user account are required to use the software.

Base Software is free to use, with Premium Pro and Enterprise features available for purchase. Go to www.carchat24.com for more information.

1. GRANT OF LICENSE. ChatLead.com, Inc. DBA as CarChat24 grants you the following rights provided you comply with all terms and conditions of this EULA:

1.1 Installation and use. You may install, use, access, display and run one copy of the Software on a single computer, such as a workstation, terminal or other device (“Workstation Computer”).

1.2 When the online customer service chat first begins, ChatLead.com, Inc. DBA CarChat24.com Users are asked to enter their names in whatever format or detail they prefer. During the chat, ChatLead.com, Inc. DBA CarChat24.com Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats. After the chat, we ask ChatLead.com, Inc. DBA CarChat24.com Users to fill out an exit survey in order to obtain valuable feedback about our service. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).

ChatLead.com, Inc. DBA CarChat24.com Users in need of technical support are required to complete a form for purposes of defining and clarifying their technical support requests. When submitting a technical support request, ChatLead.com, Inc. DBA CarChat24.com Users are asked to provide the following identifiable information: email address, URL of their site and a description of the issue. Emails sent to support are kept only for problem solving purposes and this information is not shared with or disclosed to any outside third parties.

We do not knowingly collect any information from anyone under 18 years of age.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS

2.1 Digital Rights Management. Content providers are using the digital rights management (“DRM”) technology, which may be contained in this Software, to protect the integrity of their content (“Secure Content”) so that their intellectual property, including copyright, in such content is not misappropriated. Portions of this Software and third party applications such as media players use DRM to play Secure Content (“DRM Software”). If the DRM Software’s security has been compromised, owners of Secure Content (“Secure Content Owners”) may request that ChatLead.com, Inc. DBA as CarChat24 revoke the DRM Software’s right to copy, display and/or play Secure Content. Revocation should not alter the DRM Software’s ability to play unprotected content. A list of revoked DRM Software is sent to your computer whenever you download a license for Secure Content from the Internet. You therefore agree that ChatLead.com, Inc. DBA as CarChat24 may, in conjunction with such license; also download revocation lists onto your computer on behalf of Secure Content Owners. ChatLead.com, Inc. DBA as CarChat24 may or may not retrieve any personally identifiable information, or any other information, from your computer by downloading such revocation lists. Secure Content Owners may also require you to upgrade some of the DRM components in this Software (“DRM Upgrades”) before accessing their content. When you attempt to play such content, ChatLead.com, Inc. DBA as CarChat24 DRM Software may notify you that a DRM Upgrade is required before the DRM Upgrade is downloaded. Third party DRM Software may do the same. If you decline the upgrade, you may not be able to access content that requires the DRM Upgrade; however, you should still be able to access unprotected content and Secure Content that does not require the upgrade.

2.2 Other Licenses. This EULA does not grant you any rights in any other software developed by ChatLead.com, Inc. DBA as CarChat24.

2.3 Internet-Based Services Components. The Software may contain components that enable and facilitate the use of certain Internet-based services. You acknowledge and agree that ChatLead.com, Inc. DBA as CarChat24 may automatically check the version of the Software and/or its components that you are utilizing and may provide upgrades or fixes to the Software that will be automatically downloaded to your Workstation Computer. CarChat24 Operator console will display a notification at startup informing the user that a new version of the software is available for download. The user needs to give consent to perform update to enable CarChat24 download the latest version and install it.

3. RESERVATION OF RIGHTS AND OWNERSHIP. ChatLead.com, Inc. DBA as CarChat24 reserves all rights not expressly granted to you in this EULA. The Software is protected by copyright and other intellectual property laws and treaties. ChatLead.com, Inc. DBA as CarChat24 or its suppliers own the title, copyright, and other intellectual property rights in the Software. The Software is licensed, not sold.

4. LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION, AND DISASSEMBLY. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

5. NO RENTAL/COMMERCIAL HOSTING. You may not rent, lease, lend or provide commercial hosting services with the Software.

6. CONSENT TO USE OF DATA. You agree that ChatLead.com, Inc. DBA as CarChat24 and its affiliates may collect and use technical information gathered as part of the product support services provided to you, if any, related to the Software. ChatLead.com, Inc. DBA as CarChat24 may use this information to improve our products or to provide customized services or technologies to you.

7. LINKS TO THIRD PARTY SITES. You may link to third party sites through the use of the Software. The third party sites are not under the control of ChatLead.com, Inc. DBA as CarChat24 and ChatLead.com, Inc. is not responsible for the contents of any third party sites, any links contained in third party sites, or any changes or updates to third party sites. ChatLead.com, Inc. DBA as CarChat24 is not responsible for webcasting or any other form of transmission received from any third party sites. ChatLead.com, Inc. DBA as CarChat24 is providing these links to third party sites to you only as a convenience, and the inclusion of any link does not imply an endorsement by ChatLead.com, Inc. DBA as CarChat24 of the third party site.

8. ADDITIONAL SOFTWARE/SERVICES. This EULA applies to updates, supplements, add-on components, or Internet-based services components, of the Software that ChatLead.com, Inc. DBA as CarChat24 may provide to you or make available to you after the date you obtain your initial copy of the Software, unless we provide other terms along with the update, supplement, add-on component, or Internet-based services component. ChatLead.com, Inc. DBA as CarChat24 reserves the right to discontinue any services provided to you or made available to you through the use of the Software.

To uninstall the software, please go to Control Panel\All Control Panel Items\Programs and Features and select CarChat24 Operator Console and double click to uninstall. During the uninstallation process, users will be given the opportunity to remove their user profile information. Should the user decline to remove the information during the uninstall process, instruction on how to remove the data manually can be found at http://www.carchat24.com/uninstall-instructions/.

9. NOT FOR RESALE SOFTWARE. Software identified as “Not For Resale” or “NFR,” may not be sold or otherwise transferred for value, or used for any purpose other than demonstration, test or evaluation.

10. EXPORT RESTRICTIONS. You acknowledge that the Software is subject to U.S. export jurisdiction. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by U.S. and other governments.

11. SOFTWARE TRANSFER: INTERNAL. You may move the Software to a different Workstation Computer. After the transfer, you must completely remove the Software from the former Workstation Computer. TRANSFER TO THIRD PARTY. The initial user of the Software may make a one-time permanent transfer of this EULA and Software to another end user, provided the initial user retains no copies of the Software. This transfer must include all of the Software (including all component parts, the media and printed materials, any upgrades, this EULA, and, if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to all the EULA terms.

12. TERMINATION. Without prejudice to any other rights, ChatLead.com, Inc. DBA as CarChat24 may terminate this EULA if you fail to strictly comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the Software and all of its component parts.

13. LIMITED WARRANTY FOR SOFTWARE. ChatLead.com, Inc. DBA as CarChat24 warrants that the Software will perform substantially in accordance with the accompanying materials for a period of thirty (30) days from the date of receipt. If an implied warranty or condition is created by your state /jurisdiction and federal or state/provincial law prohibits disclaimer of it, you also have an implied warranty or condition, BUT ONLY AS TO DEFECTS DISCOVERED DURING THE PERIOD OF THIS LIMITED WARRANTY (THIRTY DAYS). AS TO ANY DEFECTS DISCOVERED AFTER THE THIRTY-DAY PERIOD, THERE IS NO WARRANTY OR CONDITION OF ANY KIND. Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts, so the above limitation may not apply to you. Any supplements or updates to the Software, including without limitation, any (if any) service packs or hot fixes provided to you after the expiration of the thirty-day Limited Warranty period are not covered by any warranty or condition, express, implied or statutory.

LIMITATION ON REMEDIES; NO CONSEQUENTIAL OR OTHER DAMAGES. Your exclusive remedy for any breach of this Limited Warranty is as set forth below. Except for any refund elected by ChatLead.com, Inc. DBA as CarChat24 YOU ARE NOT ENTITLED TO ANY DAMAGES, INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL DAMAGES, if the Software does not meet ChatLead.com, Inc. DBA as CarChat24′s Limited Warranty, and, to the maximum extent allowed by applicable law, even if any remedy fails of its essential purpose. The terms of this Section (“Exclusion of Incidental, Consequential and Certain Other Damages”) are also incorporated into this Limited Warranty. Some states /jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights. You may have other rights which vary from state/jurisdiction to state/jurisdiction. YOUR EXCLUSIVE REMEDY. ChatLead.com, Inc. DBA as CarChat24′s and its suppliers’ entire liability and your exclusive remedy for any breach of this Limited Warranty or for any other breach of this EULA or for any other liability relating to the Software shall be, at ChatLead.com, Inc. DBA as CarChat24′s option from time to time exercised subject to applicable law, (a) return of the amount paid (if any) for the Software, or (b) repair or replacement of the Software, that does not meet this Limited Warranty and that is returned to ChatLead.com, Inc. DBA as CarChat24 with a copy of your receipt. You will receive the remedy elected by ChatLead.com, Inc. DBA as CarChat24 without charge, except that you are responsible for any expenses you may incur (e.g. cost of shipping the Software to ChatLead.com, Inc. DBA as CarChat24). This Limited Warranty is void if failure of the Software has resulted from accident, abuse, misapplication, abnormal use or a virus. Any replacement Software will be warranted for thirty (30) days, and ChatLead.com, Inc. DBA as CarChat24 will use commercially reasonable efforts to provide your remedy within a commercially reasonable time of your compliance with ChatLead.com, Inc. DBA as CarChat24′s warranty remedy procedures. Outside the United States or Canada, neither these remedies nor any product support services offered by ChatLead.com, Inc. DBA as CarChat24 are available without proof of purchase from an authorized international source. To exercise your remedy, contact: ChatLead.com, Inc. DBA as CarChat24 at support@carchat24.com.

14. DISCLAIMER OF WARRANTIES. The Limited Warranty that appears above is the only express warranty made to you and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications. Except for the Limited Warranty and to the maximum extent permitted by applicable law, ChatLead.com, Inc. DBA as CarChat24 and its suppliers provide the Software and support services (if any) AS IS AND WITH ALL FAULTS, and hereby disclaim all other warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of reliability or availability, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Software, and the provision of or failure to provide support or other services, information, software, and related content through the Software or otherwise arising out of the use of the Software. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE SOFTWARE.

15. EXCLUSION OF INCIDENTAL, CONSEQUENTIAL AND CERTAIN OTHER DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ChatLead.com, Inc. DBA as CarChat24 OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT OR OTHER SERVICES, INFORMATON, SOFTWARE, AND RELATED CONTENT THROUGH THE SOFTWARE OR OTHERWISE ARISING OUT OF THE USE OF THE SOFTWARE, OR OTHERWISE UNDER OR IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IN THE EVENT OF THE FAULT, TORT (INCLUDING NEGLIGENCE), MISREPRESENTATION, STRICT LIABILITY, BREACH OF CONTRACT OR BREACH OF WARRANTY OF ChatLead.com, Inc. DBA as CarChat24 OR ANY SUPPLIER, AND EVEN IF ChatLead.com, Inc. DBA as CarChat24 OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16. LIMITATION OF LIABILITY AND REMEDIES. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract or anything else), the entire liability of ChatLead.com, Inc. DBA as CarChat24 and any of its suppliers under any provision of this EULA and your exclusive remedy hereunder (except for any remedy of repair or replacement elected by ChatLead.com, Inc. DBA as CarChat24 with respect to any breach of the Limited Warranty) shall be limited to the lesser of the actual damages you incur in reasonable reliance on the Software up to the amount actually paid by you for the Software. The foregoing limitations, exclusions and disclaimers (including the above-recited Sections) shall apply to the maximum extent permitted by applicable law, even if any remedy fails its essential purpose.

17. U.S. GOVERNMENT LICENSE RIGHTS. All Software provided to the U.S. Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial license rights and restrictions described elsewhere herein. All Software provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is provided with “Restricted Rights” as provided for in FAR, 48 CFR 52.227 -14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable.

18. APPLICABLE LAW. This EULA is governed by the laws of the State of Florida, and, in respect of any dispute which may arise hereunder, you consent to the jurisdiction of the federal and state/provincial courts sitting in or nearest to Palm Harbor, Florida, U.S.A.

19. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which may be included with the Software) is the entire agreement between you and ChatLead.com, Inc. DBA as CarChat24 relating to the Software and the support services (if any) and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any ChatLead.com, Inc. DBA as CarChat24 policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control.

20. MODIFICATIONS OF TERMS OF USE. ChatLead.com, Inc. DBA as CarChat24 reserves the right to change the terms, conditions, and notices under which this Software is offered at any time. Modification of this EULA will be deemed effective upon publication on the web site for ChatLead.com, Inc. DBA as CarChat24. It is your responsibility to check terms and conditions of this EULA at the time of each use. If we make any material changes to this EULA, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the console prior to the change becoming effective.
21. SEVERABILITY. If any part of this EULA is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid and enforceable provision that most closely matches the original provision and the remainder of the agreement shall continue in effect.

PRIVACY POLICY

Effective Date: 8/20/2014

ChatLead.com, Inc. DBA CarChat24.com Privacy Policy

At ChatLead.com, Inc. DBA CarChat24.com, we have created this privacy policy protecting the privacy of the users of our live online customer service is very important to our company. This privacy policy applies to www.carchat24.com owned and operated by ChatLead.com, Inc. DBA CarChat24.com. This privacy policy describes how ChatLead.com, Inc. DBA CarChat24.com collects and uses the personal information you provide on our web site: www.carchat24.com and our CarChat24 Live Website Chat and Monitoring platform. ChatLead.com, Inc. DBA CarChat24.com endeavors to be in compliance with data privacy laws and regulations. The success of our service depends on our ability to maintain the trust of these users. Please read on for more information about our privacy policy.

ChatLead.com, Inc. has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal.

The TRUSTe program covers our collection, use and disclosure of information we collect through our website, www.carchat24.com and our Platform and does not cover information that may be collected through downloadable software. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged ChatLead.com, Inc.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

U.S.—E.U. Safe Harbor

ChatLead.com, Inc. DBA CarChat24.com  complies with the U.S. – E.U.  Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from the European Union member countries.  ChatLead.com, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view ChatLead.com, Inc.’s certification, please visit http://www.export.gov/safeharbor/

What does ChatLead.com, Inc. DBA CarChat24.com do?

ChatLead.com, Inc. DBA CarChat24.com is a leading provider of technology that facilitates real-time sales and customer service for automotive dealers doing business on the Internet. We are an Application Service Provider, or ASP, and we offer our proprietary real-time interaction technology as an outsourced service to our customers. As an ASP, we collect information on behalf of our customers. We also collect information on our own website. Our methods for collection and use of information depend on whether the user logs directly onto our website (a “ChatLead.com, Inc. DBA CarChat24.com User”) or accesses our service on one of our customer’s sites (an “ASP User”).

ChatLead.com, Inc. DBA CarChat24.com Users

What information do we collect from ChatLead.com, Inc. DBA CarChat24.com Users?

When the online customer service chat first begins, ChatLead.com, Inc. DBA CarChat24.com Users are asked to enter their names in whatever format or detail they prefer. During the chat, ChatLead.com, Inc. DBA CarChat24.com Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats.

After the chat, we ask ChatLead.com, Inc. DBA CarChat24.com Users to fill out an exit survey in order to obtain valuable feedback about our service. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level).

ChatLead.com, Inc. DBA CarChat24.com Users in need of technical support are required to complete a form for purposes of defining and clarifying their technical support requests. When submitting a technical support request, ChatLead.com, Inc. DBA CarChat24.com Users are asked to provide the following identifiable information: email address (CarChat24 LoginID), CarChat24 Subscriber ID, CarChat24 Subscriber Name and a description of the issue. The following information is also collected via the CarChat24 Operator Console when reporting issues or feedback: Operating System, Total Space, Total Physical Memory, Total Virtual Memory, Available Virtual Memory and CPU Processor information. This information is used to help diagnose problems with our server, gather broad demographic information and administer our service. We do link this automatically-collected data to personally identifiable information when emails are sent to support for technical assistance.

Emails sent to support are kept only for problem solving purposes and this information is not shared with or disclosed to any outside third parties.

We also collect data through aggregated tracking information derived mainly by tallying page views throughout our site.

Users are able to link the Carchat24 console to their Skype accounts by entering their Skype username and password. After entering the information in the CarChat24 settings, the user must log into Skype and allow CarChat24 to access the Skype account. Once complete, the user can access their Skype contact list and make internet calls via Skype within the CarChat24 console.

We do not knowingly collect any information from anyone under 18 years of age.

How does ChatLead.com, Inc. DBA CarChat24.com use information it collects from ChatLead.com, Inc. DBA CarChat24.com Users and will ChatLead.com, Inc. DBA CarChat24.com disclose such information to outside parties?

We access the information we collect for certain purposes (for example, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes). A ChatLead.com, Inc. DBA CarChat24.com User’s information, including personally identifiable information, will not be shared with anyone except as required by law such as to comply with a subpoena, or similar legal process.

We do not sell trade or rent the personal information that ChatLead.com, Inc. DBA CarChat24.com Users provide.

ASP Users

What information do we collect from ASP Users?

When the online customer service chat first begins, ASP Users may be asked to enter their names or other personal information to facilitate service. By providing such personal information, ASP User consents to ChatLead.com, Inc. DBA CarChat24.com collecting and processing such personal information on behalf of itself or its customers. Also, during the chat, ASP Users enter into a live question and answer session with an operator. We maintain dialogue transcripts of these chats.

In addition to visitor name, we collect the following visitor information during the chat:  city, state, country, IP address, site entry time, referring site and search keywords. Our monitoring software also tracks a user’s movements around the website and allows returning users to be identified. This information is used by users to answer visitor questions relating to the site.

After the chat, our customers may ask ASP Users to fill out an exit survey in order to obtain valuable feedback. Filling out the exit survey is completely voluntary. The surveys may ask for contact information (e.g., email address) and for demographic information (e.g., zip code, age or income level). The surveys vary by customer so that our customers may obtain feedback specific to their website and business, as well as feedback regarding our service.

We log browser information (e.g., Internet Protocol addresses and browser types) to help diagnose problems with our server, gather broad demographic information and administer our site. By choosing to engage in a chat and use the services, ASP User consents to such logging and processing of IP address. We do link this automatically-collected data to personally identifiable information.

The following information is also collected via the CarChat24 Operator Console as a result of installing or using the software: computer, browser and connection information (e.g., computer operating system, browser type, internet service provider, connection type, IP address and line speed). This information is used to help diagnose problems with our server, gather broad demographic information and administer the site. We do link this automatically-collected data to personally identifiable information.

We do not knowingly collect any information from anyone under 18 years of age.

How does ChatLead.com, Inc. DBA CarChat24.com use information it collects from ASP Users and will ChatLead.com, Inc. DBA CarChat24.com disclose such information to outside parties?

We access the information we collect for certain purposes including, but not limited to, the following: to provide maintenance, support or professional services to our customers, to aggregate the information, to monitor the use of the service during certain chats and for other lawful purposes.

An ASP User’s information contained in the dialogue transcripts and the exit surveys may be shared with our customer on whose website the ASP User accessed our service (the “ASP Customer”). Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information related to an ASP Customer or ASP User (supplied voluntarily during the chat or in the exit survey) will not be shared with parties other than the ASP Customer, except as required by law such as to comply with a subpoena, or similar legal process. We actively encourage the ASP Customers to post a privacy policy on their site and to ensure that their use of the information will comply with their privacy policy.

We do not sell trade or rent the personally identifiable information that ASP Users provide.

Information Relevant to Both ChatLead.com, Inc. DBA CarChat24.com Users and ASP Users

How does ChatLead.com, Inc. DBA CarChat24.com protect user information?

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All chats and user data are maintained and archived on secure servers. Access to stored data is password protected and passwords are account specific. Therefore, no customer can view data for another customer. We also use appropriate firewall technology within our facility to prevent unauthorized access. For another level of protection, all data is backed up daily, and archives are stored off-site in a secure location. No method of transmission over the Internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security.

What about “cookies”

Cookies are pieces of information that some websites transfer to the computer that is browsing that website and are used for record-keeping purposes at many websites. Use of cookies makes Web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases, personal preferences regarding the use of the particular website and to make sure the user does not see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Our site uses cookies to enhance the user’s experience by allowing us to recognize a user’s return visit to our own service. We use both session ID cookies and persistent cookies.  A session ID cookie expires when you close your browser.  In CarChat24 a session ID cookie allows a web visitor chatting via our system to seamlessly continue their chat even if the chat gets disconnected or the chat page is reloaded, thus giving a better user experience.   A persistent cookie remains on your hard drive for an extended period of time. CarChat24 uses the persistent cookie to retain a unique ID which helps us to map the user to his previous chats and interactions with us in the secured server. We do not store any personal information in the persistent cookie, but simply use the code stored in it to link with the visitor’s history in the server. This allows the chat support personnel using the CarChat24 service to easily identify you and your previous requests, and continue from that point forward in the chat.

Browsers are usually set to accept cookies. However, if users would prefer not to receive cookies, they may alter the configuration of their browser to refuse cookies. If they choose to have their browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users.

The use of cookies by Google Analytics, a 3rd party tracking utility company, is not covered by our privacy policy.  We do not have access or control over these cookies.  The 3rd party tracking utility company use session ID and persistent cookies to enable our customers to connect the chat visitors to their website analytics.

Opt-Out Policy

ChatLead.com, Inc. DBA CarChat24.com gives users options wherever necessary and practical. Such choices include opting not to engage in chat sessions and opting not to provide identifiable information during chat sessions.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at support@carchat24.com.

In summary

We are committed to protecting the privacy of the users of our service. We use the information we collect to provide a better experience for future use of our service and to provide our customers with valuable feedback on their websites and businesses.

Correcting and Updating Personal Information

If any of the personal information that you provided to us changes or is incorrect, please email as us at support@carchat24.com or call us at 800-501-7567 with your new, correct information so that we can correct, update or delete the incorrect information. We will respond to your request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Business Transfers

In the event that someone buys or acquires us or substantially all of our assets, our information about you and your use of our services will likely be one of the acquired assets. In this event, you will be notified via email and/ or prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your personal information.

Links to 3rd Party Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of ChatLead.com, Inc. DBA CarChat24.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets such as ShareThis button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Tell us what you think

Changes to this Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

ChatLead.com, Inc. DBA CarChat24.com welcomes your feedback on our privacy policy. Send your comments to support@carchat24.com or send us a mail to ChatLead.com Inc, 1592 Lago Vista Blvd. Palm Harbor FL, Postal Code: 34685. We recommend that you review this policy periodically, as we may update it from time to time.

Information Related to Data Collected through the CarChat24 Live Website Chat and Monitoring platform

ChatLead.com, Inc. DBA CarChat24.com collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.

Choice

We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Service Provider, Sub-Processors/Onward Transfer

ChatLead.com, Inc. DBA CarChat24.com may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients

Access to Data Controlled by our Clients

ChatLead.com, Inc. DBA CarChat24.com has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the ChatLead.com, Inc. DBA CarChat24.com’s Client (the data controller). If the Client requests ChatLead.com, Inc. DBA CarChat24.com to remove the data, we will respond to their request within 30 business days.

Data Retention

ChatLead.com, Inc. DBA CarChat24.com will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. ChatLead.com, Inc. DBA CarChat24.com will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.